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Backup faild Error : e0008821

hotelcalefornia
Level 4
Job name            : Backup 00002
Job type            : Backup
Job status          : Failed
Job log             : C:\Program Files\Symantec\Backup Exec\Data\BEX_SERVER_00189.xml
Server name         : SERVER
Selection list name : Server Backup
Device name         : IBM 1
Target name         : All Devices (SERVER)
Media set name      : Keep Data Infinitely - Do Not Allow Overwrite
All Media Used
LTO000005
Error category    : Job Errors
Error             : e0008821 - Job was recovered as a result of Backup Exec RPC service starting.  No user action is required.

For additional information regarding this error refer to link V-79-57344-34849

 

Please i need your help. the backup was working fine and suddenly stopped working.

Details:

Windows 2003  STD server 32 bit

Exec 2010

Daily backup (full -COPY) 5 days in week

Any advice?

 

Regards,

7 REPLIES 7

ZeRoC00L
Level 6
Partner Accredited

Have you checked the article(s) that are mentioned in the link you mentioned ?

http://eventlookup.veritas.com/eventlookup/EventLookup.jhtml?EvtID=V-79-57344-34849

hotelcalefornia
Level 4

I have checked but i don't think it's applicable to my case


1. Go to Administrative Tools
2. Expand Component Services
3. Double click on the Computers folder on the right pane
4. Double click on the My computer icon in the right pane
5. Double click DCOM Config
6. Search for the application referred to by the CLSID  
7. Right click the application and select Properties
8. Click on the Security tab
9. Under "Launch and Activation Permissions"  change from customize to default.
10. Click OK

 

In step 6 i don't know which application. and in thread he said  Verify Event ID 10016 exist. but i don't have this event.

Any advice?

 

Regards,

ZeRoC00L
Level 6
Partner Accredited

I have also found this article:

http://www.symantec.com/business/support/index?page=content&id=TECH64501&actp=search&viewlocale=en_U...

 

Btw: Is it now failing alsways, or just once ?
And is there anything changed in your configuration, like Windows updates installed ?

hotelcalefornia
Level 4

Dear ZeRoC00L,

Thank you for your reply about the Slipstream. actually the windows installed and running without any issue since more than 2 years. the backup was working fine before about 3 weeks ago. but after that it's always failing.

I can confirm that i did not install any new updates for windows recently or before getting the problem . the only changes i can remember  that i have promote my server to a domain controller by installing active directory.

Thank you in advance

ZeRoC00L
Level 6
Partner Accredited

Okay, thanks for your update.

Did you check for Backup Exec updates ?

Any messages in the eventlog related to BE ?

Did you restart the server since the problems occur ?


And please not that BE2010R3 is also available.

hotelcalefornia
Level 4

1- The BE is up to date. i have run the liveupdate

2-i have only one message but it's not showing at the beggining/end of the backup. it appears in different times not concurrent with the backup. the error is :RSM cannot manage library Tape0. Failed to communicate with device or obtain device setup information. i did some research and disabled the removable storage device. but the job keep failing.

3- the server restarted more than one time.

Is it possible this is happened after i promote the server to DC....but i'm wondering what chould the reason for that.

Moreover, i'm using another backup (windows backup) to external HDD after finishing the BE (just to be on the safe side in case of any crash) and all of that because the BE is not working well

 

Regards,

ZeRoC00L
Level 6
Partner Accredited

Ah, since you have promoted the server to a domain controller some security settings may have been changed.

You can try to run a repair on Backup Exec.

Otherwise check the DCOM settings you mentioned in your second post, there are some DCOM's starting with BE.... (from Backup Exec).