Backup failed

[Jack_Sperow]

V-79-57344-34036

 I have BE 12.5 and getting error when we are using backup on Tuseday, Wednesday and Friday.

Data is not backed up from last 2 weeks. and getting meassage: Unknown error.

Tape Drive is working fine.

O/S 2008 Enterprise,

BE 12.5

Backup- D:
Storage device "HP 1" reported an error on a request to write data to media.
Error reported:
A device attached to the system is not functioning.
V-79-57344-34036 - An unknown error has occurred.
 

Regard's

Jack Sperow

[CraigV]

Could be anything...

1. RAWS agent not working properly on the affected server, so check that the RAWS agent service is started, and that it is publishing correctly to the media server.

2. Possible hardware failure, or hardware is in pre-failure. In your case, go to the HP site and download and install HP LTT (Library & Tape Tools). Download the version with the firmware attached. This will allow you to upgrade the firmware on the device. Once done, run HP LTT and check for any errors through the diagnostics. Stop the BE services before doing so.

3. Update BE to SP4 and install the remaining updates via LiveUpdate and try the job again.

Where exactly is this failing? On an application, or a specific server?

[Jack_Sperow]

Mannually backup is working sometimes but Schedule is going failed..

I restart all backup services properly.. RAWS services is also working..

I changed tapes also.. and media Sets.

Now please tell me about SP4, from where i can download it.

Regard's

Jack Sperow

[CraigV]

Link for SP4 x32:

http://www.symantec.com/business/support/index?page=content&id=TECH135380&key=15047&basecat=DOWNLOAD...

Link for x64:

http://www.symantec.com/business/support/index?page=content&id=TECH75614&key=15047&basecat=DOWNLOADS...

If it is x64, you need to install SP3 first which you can get from here:

http://support.veritas.com/docs/337373

I take it though, that this is Windows Server 2008, and NOT Windows Server 2008 R2 (in which case you need to upgrade to BE 2010...)?

Thanks!

[Kiran_Bandi]

Hi Jack Sperow,

You can find it here: http://www.symantec.com/docs/TECH135716

Regards...

[Jack_Sperow]

Hi Craig,

Still my issue is not resolve. i install SP4 but having same issue.

i am taking backup from the same server on which i install BE application.

Please help to resolve...

Regard's

Jack Sperow

[CraigV]

Hi Jack,

What happens if you create a new selection list with the same selections, and a new backup job? Does it then run through?

Have you tried a BEDB repair using BEutility...?

thanks!

[Jack_Sperow]

I tried backup with diffrent policy, and diffrent selection. but in schedule task it also goes failed.

Now could you please elaborate how to run BEDB repair utility.

[CraigV]

Hi,

Do a search for beutility.exe.

Once done, open it up, and go to the media servers tab. In there you'll see your server name. Right-click it, choose the repair option and let it run.

Once done, try running the backup again.

Thanks!

[Jack_Sperow]

Do you mean by Repair Data base..

I searched BEutitility and there is so many options in media server right click.

Regard's

Jack

[Jack_Sperow]

It has stoped with error.

[CraigV]

BEutility.exe --> All Media Servers --> Repair Database...

[CraigV]

...what was the error...?

[Jack_Sperow]

I stop all services of application by my self and run this utility, it shows oprations has been done successfully.

[Jack_Sperow]

I run the backup again with schedule.

Now i will update you result..

[Jack_Sperow]

Hi Craig,

Backup is failed..

Job ended: Monday, May 09, 2011 at 4:01:17 PM
Completed status: Failed
Final error: 0xe00084f4 - An unknown error has occurred.
Final error category: System Errors

For additional information regarding this error refer to link V-79-57344-34036

 

Now please let me know.. what can be possibility..

Or do i uninstall this application and install it again..

[CraigV]

...you can try running a small backup to disk and see if you get the same error.

Also, open up the Job Log and see if it specifies exactly what the error was...

[Jack_Sperow]

I have posted you the same error which i found, In job logs nothing will be new.

http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=+e00084f4&produ... 

Chk this link many people found the error releted with this.. but no case were close..

I am facing this issue with schedules and specialy with Tuesday policy when all policies are just copy of each other.

Backup without schedule run successfully. But Why its not happening with schedule. Backup will run more then 80% but failed with unknown error.

[CraigV]

OK...the schedule just contains details for a normal backup, right? No additional steps like duplicating elsewhere?

[Jack_Sperow]

Yup.. i have run another schedule backup, but this time it will run on Disk...

I will let you know.. when it will done..