Backup failed

[Steven_Winford]

We have two clients, both using BackupExec V 8.6. They have a similar problem - they run two backup jobs daily and one always fails. The log lists all completed actions, which have no errors, and it finally says 'status: Failed'.

Can anybody suggest a reason for this?

Thanks

[Ken_Putnam]

Can you post a job log from a failed job?

[Steven_Winford]

Here is the log of one failed job:

======================================================================
Job server: BELFRYSVR
Job name: Backup 0048
Job started: 20 January 2006 at 13:45:42
Job type: Backup
Job Log: BEX32.txt
======================================================================

Drive and media information from media mount:
Robotic Library Name: SEAGATE 2
Drive Name: SEAGATE 3
Slot: 1
Media GUID: {54A7B6B5-9350-4F1D-A3B0-ED169AE82C9E}
Media Label: 4MM000057
Overwrite Protection Time Left: None
Append Time Left: Infinite
Targeted Media Set Name: Media Set 1

======================================================================
Job Operation - Backup
Media operation - overwrite.
Hardware compression enabled.
======================================================================

Media Name: "Media created 20/01/2006 13:45:46 "
Backup of "\\BELFRYSVR\Microsoft Exchange Mailboxes "
Backup set #1 on storage media #1
Backup set description: "Backup 0048"
Backup Type: FULL - Back Up Files - Reset Archive Bit
Backup started on 20/01/2006 at 13:46:47 .
Directory not found. Can not backup directory ?admin1 and its subdirectories.

Backup completed on 20/01/2006 at 15:01:38 .
Backed up 27637 mail message(s) in 429 folder(s) in 18 mailbox(es)
1 item was skipped.
Processed 4,815,805,731 bytes in 1 hour, 14 minutes, and 51 seconds.
Throughput rate: 61.4 MB/min
----------------------------------------------------------------------

Media Name: "Media created 20/01/2006 13:45:46 "
Backup of "C: "
Backup set #2 on storage media #1
Backup set description: "Backup 0048"
Backup Type: FULL - Back Up Files - Reset Archive Bit
Backup started on 20/01/2006 at 15:01:41 .
File "BEFLRY COMBINED.ldb" in use - Backed up.
File "BEFLRY COMBINED.mdb" in use - Backed up.
File "CashFLow Dec Mar.xls" in use - Backed up.
File "Extra Works.doc" in use - Backed up.
File "Various Material Costs.xls" in use - Backed up.
File "EX 04 FDU.xls" in use - Backed up.
File "ND 04 VUY.xls" in use - Backed up.

Backup completed on 20/01/2006 at 15:50:45 .
Backed up 31986 files in 3413 directories.
7 files were in use
Processed 8,005,309,198 bytes in 49 minutes and 4 seconds.
Throughput rate: 155.6 MB/min
----------------------------------------------------------------------

======================================================================
Job ended: 20 January 2006 at 15:50:48
Job completion status: Failed
======================================================================


Thanks

[Ken_Putnam]

Media Name: "Media created 20/01/2006 13:45:46 "
Backup of "\\BELFRYSVR\Microsoft Exchange Mailboxes "
Backup set #1 on storage media #1
Backup set description: "Backup 0048"
Backup Type: FULL - Back Up Files - Reset Archive Bit
Backup started on 20/01/2006 at 13:46:47 .
Directory not found. Can not backup directory ?admin1 and its subdirectories.


That's the reason for the FAILED

There used to be a TechNote with a list of Key Words that would result in a FAILED status, but I can't find it anymore

[Steven_Winford]

OK, thanks I will investigate the missing directory.

[Linda_Brockelma]

The backup failed due to the missing "Lucy" mailbox. Edit the backup job to unselect this mailbox. I believe this will fix the problem.

Linda Brockelman

[Steven_Winford]

I opened the backup job and tried to expand the mailbox list. A dialogue headed 'Attach to device\\DCSERVER\MicrosoftExcahange Mailboxes ' opened and asked for a 'Unique Exchange Mailbox name that belongs to the Backup Exec Services Account'. I found an account called BackupExec and tried it, but the dialogue box remains on screen. I therefore cannot unselect the lucy mailbox. Is there another way to achieve this?

Thanks

[Ken_Putnam]

You can try logging onto the media server as the BackupExec service Account. Then open the GUI and try unselecting the failing mailbox(es)

[Steven_Winford]

Tried that without success - also tried a new backup job which doesn't backup mailboxes. Now it reports 'device paused'.