07-29-2013 02:11 AM
Hi,
we are using Backup Exec 2010 R3 SP2 with a HP Library.
We are facing some problems with the backup since we had replaced out LTO 3 drive with an LTO 6 drive.
The job starts without problems, but when the first tape is full, the job stops ant we get the message, that the media is write protected.
E00084F8 - V-79-57344-34031
The hardware and Backup Exec are up to date and we installaed Hotfix 202063 (LTO 6 support).
Any ideas?
Solved! Go to Solution.
07-30-2013 12:37 AM
...OK, and you're certain you're using the Symantec drivers? Use tapeinst.exe to install them if necessary.
Have you also tried upgrading the firmware on the tape drive to eliminate that?
Thanks!
EDIT: Might be worth your while downloading and installing BE 2010 SP3 since that is out too!
07-29-2013 02:27 AM
Hi,
Are you using LTO6 tapes?
However, the error you're receiving is addressed in the links below:
http://www.symantec.com/business/support/index?page=content&id=TECH153800
http://www.symantec.com/business/support/index?page=content&id=TECH54491
Your error above doesn't come up with a definite link...
Thanks!
07-29-2013 03:35 AM
Yes, we are using LTO6 tapes...
I know this second articel already. The fist one seems not to have sth to do with our problem.
Not physically write protected
No write protection from BE. 20 new tapes in the library, all in temp media.
Compatible - writing on the first tape works without problems
Installed... also reinstalled
07-29-2013 06:13 AM
Iopticom.DA Im assuming that the temp media set is a set that you created. Please try to associate all tapes with Scratch media and allow backup exec to pull the tapes and associate them with the sets as needed.
-Associate the tapes with scratch media and rerun the job
07-29-2013 06:25 AM
Oh no sorry... it's "Temporäre Medien" in the german version. In fact it's the same as "scratch media", so the tapes aren't associated to a special mediaset.
(http://www.symantec.com/de/de/security_response/glossary/define.jsp?letter=s&word=scratch-media)
07-29-2013 07:33 AM
Can you run an erase job on any of these new tapes? That will help identify where the "write protected" idea is originating. If they can be erased, then they are obviously not physically write protected and they are compatible with the drive.
07-29-2013 11:12 AM
Hello opticom.DA,
Has an inventory been run on these tapes?
07-30-2013 12:14 AM
Hi,
yes we ran an inventory everytime before the backup starts.
Erasing a tape works without any problems.
07-30-2013 12:23 AM
...then check your Append/OPP settings on your media set. Could be that the tapes are not being returned to scratch quickly enough.
Thanks!
07-30-2013 12:33 AM
Currently we've got 12 empty tapes in scratch media, so i think we can eleminate insufficient media space as a problem ...
And as I said, everything - same jobs, same settings - worked before we changed the tapedrive.
07-30-2013 12:37 AM
...OK, and you're certain you're using the Symantec drivers? Use tapeinst.exe to install them if necessary.
Have you also tried upgrading the firmware on the tape drive to eliminate that?
Thanks!
EDIT: Might be worth your while downloading and installing BE 2010 SP3 since that is out too!
07-30-2013 01:07 AM
Are you using barcode labels? If not, then you would need to label your new tapes before they can be used. Erasing the new tapes serves the same purpose.
07-30-2013 01:58 AM
Yes, definetly the symantec drivers! I used tapeinst.exe already... (Device manager: Symantec Corporation)
The firmware is up to date on the library and on the tape drive
I'm downloading SP3 right now, thanks for the advice...
Yes, we use barcode labels...
07-30-2013 09:22 AM
07-30-2013 03:19 PM
What HP library are you using?
You changed from LTO3 to LTO6 in that same library? Or did you get a new/different library at the same time?
And you have only a single LTO6 drive and there are no LTO3 media in the library at all?
I find it curious that the backup job fails. My experience has been that the job should be queued and asking for you to import overwritable media, rather than simply failing.
07-30-2013 10:48 PM
Since you are using barcode labels, did you check that the barcode labels conform to the HP requirements. See my blog below
https://www-secure.symantec.com/connect/de/blogs/barcode-requirements-hp-tape-libraries
07-31-2013 12:13 AM
Hi,
I double checked the used capacity of the tapes.
In device tab I can see, that the tapes aren't completely filled up. The used capacity vary between 800 GB and 1,7 TB.
The size of written data before the job fails vary between 2,4 and 2,8 GB, so I'm not sure anymore, if this is the main problem.
Its a MSL2024 - we only changed the tape drive, the library is still the same.
All tapes are labled and we use the original HP labels. Also the ID looks correct to me: AFV349L6
07-31-2013 12:46 AM
When you change the tape drive, did you re-install the entire library and tape drive. If not, I would suggest that you do the following.
08-08-2013 06:55 AM
After Installing SP3 the problem is solved.
Thanks everybody for help!