Backup fails with VSS fail error event ID 12292

[pwahome]

Hi,

I am running backup exec 2010 r2 on windows server 2008 r2.

The backup have been running well until last week this error started.

Kindly assist.

I have checked on the below and all the configurations are ok

• Volume Shadow Copy or Microsoft Shadow Copy Component services are not starting when a VSS operation occurs or they are set to startup mode 'disabled'- Mine are manual/automatic and can start
• Microsoft Shadow Copy Component is not properly registered within DCOM.- it is registered
• Microsoft Shadow Copy Component is not correctly registered with the Operating System.-it is registered

Volume Shadow Copy Service error: Error creating the Shadow Copy Provider COM class with CLSID {06d8e136-56f6-4048-93fb-a5943e949375} [0x80040154, Class not registered

].

Operation:

Obtain a callable interface for this provider

Add a Volume to a Shadow Copy Set

Context:

Provider ID: {5fdb6ef5-6ead-4610-995b-401c88626115}

Class ID: {06d8e136-56f6-4048-93fb-a5943e949375}

Snapshot Context: 0

Execution Context: Coordinator

[CraigV]

Your first bit of troubleshooting would be to upgrade to BE 2010 R3 with the latest SP and any subsequent patches. BE 2010 R3 fixed a lot of issues with the previous 2 versions:

http://trialware.norton.com/files/fc/Backup_Exec_2010_13.0.5204_MultiPlatforms_Multilingual_DVD.iso

Then refer to the TN below:

https://www.veritas.com/support/en_US/article.TECH140909

Might also be in your interests in future to look at BE 15 with better support of OS and applications.

Thanks! 

[VJware]

IS the backup failure on the BE server (Win 2008 R2) or a remote server ?

What are the status of the vss writers on the server being backed up ? (Run vssadmin list writers from the cmd to check the state)

Is the backup job set to explicitly use the Microsoft System VSS provider under Advanced Open File option ?

[pwahome]

Hi VJware, kindly see my answers to your questions in bold and italic

IS the backup failure on the BE server (Win 2008 R2) or a remote server ?- it is failing to backup a remote server (I am getting the error above when i got to failed job logs)

What are the status of the vss writers on the server being backed up ? (Run vssadmin list writers from the cmd to check the state)-See attached documents (all are stable with no error)

Is the backup job set to explicitly use the Microsoft System VSS provider under Advanced Open File option ?-No

[VJware]

What is the OS of the remote server ?

Also, set the backup job to use the Microsoft VSS provider.

Lastly, could you PM me the complete Application & System logs from the remote server. Thanks.

[pwahome]

I am getting this error on both win server 2008 r2 and 2012 r2 but most of the remote servers are win 2012 r2

See attached logs

[pkh]

BE 2010 does not support Win 2012 R2.  See the SCL below

http://www.symantec.com/docs/TECH137682

You need upgrade to either BE 15 or BE 2014 to get Win 2012 R2 support.  The upgrade is free if you are on a current maintenance contract.

[CraigV]

...you need to give the correct information first-time. The initial error relates to Windows Server 2008 R2, but most of the errors are now on Win2K12 R2...?