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Backup hangs/fails on Microsoft Exchange Mailboxes

JesseP
Level 3
Partner Accredited

Hello,

 

I have a client running BackupExec 10d SP3 on Windows Small Business Server 2003 SP2.  Recently, their backups have been failing and I have narrowed it down to the backup of the Exchange Mailboxes.  If I deselect the Mailboxes the backup runs fine.  Looking around the forum I discovered that many times this issue can be resolved by editing the following registry key and setting its value to 1:

 

HKey_Local_Machine\Software\VERITAS\Backup Exec\Engine\Exchange\Bypass MBox properties

 

Unfortunatly, this did not help the situation.  I can find on errors in the backup logs related to this, and have noticed that the failed backup job logs shows "unexpected end of input" and are text-only.  My client also experiences difficulty accessing e-mail while the backup of the Exchange Mailboxes is attempting to run.

 

I do not see anything in the Event Logs indicating a problem with Exchange.

 

Any assistance would be most appreciated.

 

 

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