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Backup job uses AOFO although it's turned off

Hello,

I'm fairly new to Backup Exec and I'm struggeling with a failed backup from a customer. The error I get is e0001904 - A failure occurred querying the Writer status. 
Details: Agent used : Yes - Advanced Open File Option used : Microsoft Volume Shadow Copy Service (VSS).

I turned off AOFO in the options but the backup job uses it regardless. What can be done about this?