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Veritas.com
Support

Backup not completing

Simon_Scott
Level 4

‎01-30-2007 08:43 AM

We have a backup that sometimes runs succesfully and other times not. This is the error i get when it fails

Final error: 0x15 - The device is not ready

The tape drive is a Certance LTO 2 drive connected via SCSI to Veritas 9.1 running on Windows 2003 R2

Can anybody help??

Thanks
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1 REPLY 1

shweta_rege
Level 6

‎02-07-2007 02:11 AM

Hello,

Stopping and restarting the Backup Exec services, or rebooting the server may bring the device back online, but the device may go offline at some point during another backup.

System exhibiting this behavior should be checked for hardware and specifically SCSI related issues. We suggest you to follow the guidelines mentioned below to resolve this issue.

1. If a driver update is available for the tape device or the controller, try installing it.

2. If a firmware update is available for the tape device or the controller, try installing it.

Please refer to the following technote for details on this issue:

http://support.veritas.com/docs/248089


Thank You,

Shweta
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