Backup of Exchange 2010 hungs during the consistency check phase

[Androsov]

Hello!

I have Exchange Server 2010 SP1 and using Backup Exec 2010 R2 for mailbox backup.

My backup one of the Exchange databases hangs during the consistency check phase.

Report about backup:

When backing up the Exchange Information Store, the backup fails with the following error: Final error: 0xffffffff - 0xa000ffff (2684420095)

Backup- \\Server Name\Microsoft Information Store\First Storage Group WARNING: "\\Server Name\Microsoft Information Store\First Storage Group\Mailbox Database" is a corrupt file. This file cannot verify.

Verify- \\Server Name\Microsoft Information Store\First Storage Group WARNING: "Mailbox Database" is a corrupt file. This file cannot verify.

For additional information regarding this error refer to link V-79-65535-65535

In the Event Log I see next errors:

Log Name:      Application
Source:        Backup Exec
Date:          6/2/2011 12:51:11 AM
Event ID:      57477
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      <Exchange Server Name>
Description:
The operating system returned an unusual error while backing up the extended attributes or security information for the following directory: D:\
 This problem does not prevent the directory's contents from being successfully backed up.


Log Name:      Application
Source:        MSExchangeIS
Date:          6/2/2011 12:51:17 AM
Event ID:      9782
Task Category: Exchange VSS Writer
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      <Exchange Server Name>
Description:
Exchange VSS Writer (instance 2733b6e6-8c8b-4f4c-b470-b7813ec2b2c7:4) has completed the backup of database 'Mailbox Database 1113145190' with errors. The  backup did not complete successfully, and no log files were truncated for this database.

 Log Name:      Application
Source:        ESE
Date:          6/2/2011 12:51:17 AM
Event ID:      2007
Task Category: ShadowCopy
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      <Exchange Server Name>
Description:
Information Store (5784) Shadow copy instance 4 aborted.
 

This problem describe into article: http://www.symantec.com/business/support/index?page=content&id=TECH161456

I running eseutil:

Eseutil /mh “Path of the database”

Report:

State: Clean Shutdown

Log Required: 0-0

What shall I do in the created situation to correct a problem?

Michael

[CraigV]

Hi Michael,

Check the link below for further information:

http://www.symantec.com/business/support/index?page=content&id=TECH70889

Thanks!

[Androsov]

Thanks for answer.

But I have not errors from this article: ESE / 474.

Michael

[CraigV]

...check the TN below in this case:

http://www.symantec.com/business/support/index?page=content&id=TECH42648

[Androsov]

This is not my case.

I not have any maintenance jobs during Backup Exec running.

My Backup Exec job working long time. A few days ago the job ceased to be executed and gives out an error.

Michael