BackupExec 2010 R2 jobs hanging

[Huss_Khalili]

Dear All,

I'm running Backup Exec 2010 R2 on a Windows Server 2003 R2 Standared Edition server.

I have an issue with BackupExec 2010 R2 getting "stuck" on jobs. The job runs and then gets to a point where the status is "running" but nothing is actually happening. If I cancel it the status changes to "cancel pending" but it never disappears from the list. The only way I can get it to go is to reboot the server. It happens whether I back up to tape or HDD, with the tape it ejects it. It has been working fine and having no problems and all of a sudden it has started doing this. When I look at the job progress it gets stuck on the final server in the list. I've swapped the order round and it always stops on the final server. Everything else backs up OK. Usually once I've rebooted the server the next job I run works OK but then the second will get stuck. It's running on a Windows 2003 Standared Edition server.

the common error that was showing is that Exchange database cannot extracted and this is need to defragment the exchange mailbox database.

Any help would be appreciated.

i have read what inside the article :

http://www.symantec.com/connect/forums/backupexec-2010-r3-jobs-hanging

but the soulution that he deside to but it seems not working.

Any help would be appreciated.

Thanks.

Hussam

[pkh · Accepted solution]

I would suggest that you upgrade to BE 2010 R3 which is the latest version and contain a lot of fixes. Your existing licence keys will work.  You can download BE 2010 R3 from either the fileconnect site or

http://trialware.norton.com/files/fc/Backup_Exec_2010_13.0.5204_MultiPlatforms_Multilingual_DVD.iso

After your upgrade, do not forget to run LiveUpdate a couple of time to update it to SP2 and the latest hotfixes.

After you have upgraded to R3, push out the remote agent again.

[Huss_Khalili]

Thanks My Dear ,

i am downloading the Update now .. and i will reply once i try what you advise .

Regards,

Hussma

[Huss_Khalili]

Dear PKH,

it says while installing the backup exec 2010 R13 that the license that i have can't work with this Update.

kindly advise .

Regards,

Hussam

[CraigV]

Check the TN below:

http://www.symantec.com/business/support/index?page=content&id=TECH72444

Thanks!

[Huss_Khalili]

dear PKH ,

it seems working now but i still wait until job is finished .

Best Regards,

Hussam