cancel
Showing results for 
Search instead for 
Did you mean: 

BackupExec 2010 Windows Backup Agent Install fails

infrastructure1
Level 3
I have pushed 50 or so similar servers without errors. However, I have one server with our developers code stored on it that FAILS!!!

Windows 2003 push from Media Server or install local same error.

SYSTEM Event Log shows:

Source:
.Net Runtime 2.0 Error Reporting
Event ID:
5000
Description:
EventType clr20r3, P1 _setup.exe, P2 13.0.173.0, P3 4b17cf73, P4 agentseqdlgs, P5 13.0.2896.502, P6 4b6dc61f, P7 69, P8 134, P9 system.nullreferenceexception, P10 NIL.

The Symanted BackupExec remote Install Window shows:
"Install failed with error code - 1073741819"

The LogFile shows:

Symantec Backup Exec Remote Agent (TM) 13 Installation Log


02-18-2010,22:43:40 : Explorer exists. Launching UI.
02-18-2010,22:43:41 : Executing managed _Setup:
02-18-2010,22:43:41 : C:\BEW-4925dd889cf84de189b1b31e4c894883\VxPushRA\RAWS32\install\_Setup.exe
02-18-2010,22:43:49 : Loading XML from:
02-18-2010,22:43:49 : C:\BEW-4925dd889cf84de189b1b31e4c894883\VxPushRA\RAWS32\install\IFProducts.xml
02-18-2010,22:43:50 : ArgsDataParser::InitDictionary
02-18-2010,22:43:50 : AgentSeqDlgs::RawsDlgSequence
02-18-2010,22:43:55 : BEOperations::BE_GetInstalledProdCodeVersion
02-18-2010,22:43:55 : Found 12.5.2213 RAWS32 Product.
02-18-2010,22:43:56 : Launching Silent Install
02-18-2010,22:43:56 : Running in Upgrade mode
02-18-2010,22:43:56 : AgentSeqDlgs::ADlgWelcome
02-18-2010,22:43:56 : AgentSeqDlgs::ADlgInstallType
02-18-2010,22:43:56 : RawsDlgSequence::CheckInstalledProducts
02-18-2010,22:43:56 : BEOperations::BE_GetInstalledProdCodeVersion
02-18-2010,22:43:56 : BEOperations::BE_GetInstalledProdCodeVersion
02-18-2010,22:43:56 : AgentSeqDlgs::DlgChooseCustom
02-18-2010,22:43:57 : AgentSeqDlgs::ADlgPublishRemoteSrv
02-18-2010,22:43:58 : AgentSeqDlgs::AdlgInstallComplete
02-18-2010,22:43:58 : AgentSeqDlgs::Misc_BE_CommonOps
02-18-2010,22:43:59 : A previous installation of Symantec Backup Exec Remote Agent for Windows Systems version 12.5.2213 has been detected on the local computer. The Symantec Backup Exec Remote Agent for Windows Systems will be upgraded to the version 13.0.2896. After it is upgraded, the previous installation of Remote Agent will not be available. To continue, click Next.
02-18-2010,22:43:59 : Local Install Agent
02-18-2010,22:43:59 : AgentSeqDlgs::ReadAdvertiseListKey
02-18-2010,22:43:59 : AgentSeqDlgs::ReadAdvertiseListKey
02-18-2010,22:43:59 : HSDEVWEB1;HSDPMP01;
02-18-2010,22:43:59 : AgentSeqDlgs::AgentInstaller
02-18-2010,22:43:59 : Starting Install
02-18-2010,22:44:01 : The install failed with an unexpected error:Object reference not set to an instance of an object.
02-18-2010,22:44:01 : at Symantec.BackupExec.AgentSeqDlgs.AgentInstaller.GetVMwareGuest() at Symantec.BackupExec.AgentSeqDlgs.AgentInstaller.GetMSICommandLine() at Symantec.IFrameSDK.Iframe2.ProductInstaller.StartInstall(BaseDialog dlg) at Symantec.BackupExec.AgentSeqDlgs.AgentInstaller.StartInstall(BaseDialog dlg) at Symantec.IFrameSDK.Iframe2.MultiProductInstaller.Install_Product_Thread() at System.Threading.ThreadHelper.ThreadStart_Context(Object state) at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state) at System.Threading.ThreadHelper.ThreadStart()
02-18-2010,22:44:01 : If this install is being run from a network share, copying the media locally and retrying the install may resolve this issue.
02-18-2010,22:44:43 : ERROR: Installation failed with error -1073741819. GetLastError = :0

11 REPLIES 11

Dev_T
Level 6
Hello,

Hope this helps

http://support.microsoft.com/kb/810098

syamalan
Level 2

Hello,
After sucessfull push installation to exchange server from Backup Exec CPS, the installed server not listing in the servers folder.  I checked on the exchange server service and found Continues Protection Brocker service and other services are running.  When I try to add job, minimum requirement is 2 servers.  Please helpme to solve this issue.

Dev_T
Level 6
Hello,

The Broker Service suppose to be in Automatic Mode than Manual Mode, change it to Automatic and re-start the service.

syamalan
Level 2
Thanks for your response.
I put the Broker Service suppose to Automatic Mode and re-start the service. But not showing.  again I installed still not showing.

Dev_T
Level 6
Hello,

We do not need to configure Exchange backups in CPS, rather we need to configure it through Backup Exec

http://support.veritas.com/docs/287706


Keegans
Not applicable

This is the exact prolem I am having while trying to install a remote agent on a Windows XP machine. However, even after adding the assembly to the cache, as described in the Microsoft article above, I still cannot get the remote agent to install.

Here is the log file that is generated:

05-13-2010,12:37:08 : Explorer exists. Launching UI.
05-13-2010,12:37:08 : Executing managed _Setup:
05-13-2010,12:37:08 : C:\BEW-ebcbde73dfe245ada6ba562bd87e47af\VxPushRA\RAWS32\install\_Setup.exe
05-13-2010,12:37:08 : Loading XML from:
05-13-2010,12:37:08 : C:\BEW-ebcbde73dfe245ada6ba562bd87e47af\VxPushRA\RAWS32\install\IFProducts.xml
05-13-2010,12:37:08 : ArgsDataParser::InitDictionary
05-13-2010,12:37:08 : AgentSeqDlgs::RawsDlgSequence
05-13-2010,12:37:08 : Set RAWS Media path: C:\BEW-ebcbde73dfe245ada6ba562bd87e47af\VxPushRA\RAWS32\install\media\
05-13-2010,12:37:08 : RawsDlgSequence::CheckInstMode
05-13-2010,12:37:08 : BEOperations::BE_GetInstalledProdCodeVersion
05-13-2010,12:37:08 : RawsDlgSequence::ValidateCmdLine.
05-13-2010,12:37:08 : BEOperations::BE_GetInstalledProdCodeVersion
05-13-2010,12:37:09 : Launching Silent Install
05-13-2010,12:37:09 : Running in Installation mode
05-13-2010,12:37:09 : AgentSeqDlgs::ADlgWelcome
05-13-2010,12:37:09 : AgentSeqDlgs::ADlgInstallType
05-13-2010,12:37:09 : RawsDlgSequence::CheckInstalledProducts
05-13-2010,12:37:09 : BEOperations::BE_GetInstalledProdCodeVersion
05-13-2010,12:37:09 : BEOperations::BE_GetInstalledProdCodeVersion
05-13-2010,12:37:09 : AgentSeqDlgs::DlgChooseCustom
05-13-2010,12:37:09 : AgentSeqDlgs::ADlgPublishRemoteSrv
05-13-2010,12:37:09 : AgentSeqDlgs::AdlgInstallComplete
05-13-2010,12:37:09 : AgentSeqDlgs::Misc_BE_CommonOps
05-13-2010,12:37:09 : Local Install Agent
05-13-2010,12:37:09 : AgentSeqDlgs::ReadAdvertiseListKey
05-13-2010,12:37:09 : AgentSeqDlgs::ReadAdvertiseListKey
05-13-2010,12:37:09 : KEEGANSIBM;backup2;
05-13-2010,12:37:09 : AgentSeqDlgs::AgentInstaller
05-13-2010,12:37:09 : Starting Install
05-13-2010,12:37:09 : The install failed with an unexpected error:Object reference not set to an instance of an object.
05-13-2010,12:37:09 : at Symantec.BackupExec.AgentSeqDlgs.AgentInstaller.GetVMwareGuest() at Symantec.BackupExec.AgentSeqDlgs.AgentInstaller.GetMSICommandLine() at Symantec.IFrameSDK.Iframe2.ProductInstaller.StartInstall(BaseDialog dlg) at Symantec.BackupExec.AgentSeqDlgs.AgentInstaller.StartInstall(BaseDialog dlg) at Symantec.IFrameSDK.Iframe2.MultiProductInstaller.Install_Product_Thread() at System.Threading.ThreadHelper.ThreadStart_Context(Object state) at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state) at System.Threading.ThreadHelper.ThreadStart()
05-13-2010,12:37:09 : If this install is being run from a network share, copying the media locally and retrying the install may resolve this issue.

05-13-2010,12:37:10 : ERROR: Installation failed with error -1073741819. GetLastError = :0

 I have tried installing this from a copy of the DVD as suggested by the error, but that doesn't work either.

Any help would be greatly appreciated.

~Keegan

thegoolsby
Level 6
Employee Accredited
http://support.veritas.com/docs/350652

Keegan - please check the above technote. Run through those steps and make sure that WMI isn't having any issues. If the WMI reports back no issues, let me know.

-Collin

AmolB
Moderator
Moderator
Employee Accredited Certified
Try manual installation of remote agent  http://support.veritas.com/docs/258982

Keystone106
Level 2

Having trouble trying to install remote agent on one of our servers.  It will stay installed for about 2 weeks then a back up will fail with a message of not remote agent installed on that server.  Which if funny because it is installed.  Any ideas.  Gratzi.

Turls
Level 6

@Keystone, please start a new thread with your question. Thanks!

Robwil
Not applicable

I have been trying to install an agent on a server which used to be a Backup Exec server. The Backup Exec (11D) has been removed and now I am trying to backup files from this server but when I try to install an agent on it, it fails with the message: "This disc has insufficient space for the Remote Agent for Windows Systems installation."  I have tried both drives on this server and both have plenty of space on them (C: 4.51 GB, D: 204 GB) and I get this message regardless of which drive I try to install on.

Any suggestions?