Running BE2010 Trial on Windows Server 2008 R2 x64. Hardware is Dell R710 rack server, connected to a HP Ultrium 1760 LTO4 SAS drive via a Dell PERC 6/E SAS Adaptor card.
This is what’s happening:
I’ve completely replaced:
We’ve verified that all above component drivers and firmware are fully up to date. This problem occurs with both Symantec Tape Drive drivers and HP's official LTO4 tape drivers,
To me, the following facts suggest that the problem lies with BackupExec itself:
Solved! Go to Solution.
OK, update - I applied all the hotfixes last night. Backup ran without issue and tape ejected.
I can then run an inventory which is succesful - it reports no media.
As soon as I put a new tape in it becomes unusable.
By this I mean if you go to 'devices' tape drive appears online, check hardware manager and it's all good. Right click and it is 'enabled and online'. Run an inventory and it fails with 'drive hardware is offline'
I then right click it, put it back online and inventory and hardware will run.
SO it appears to be a problem with it reading the new tape perhaps...