Solved: BackupExec 2010R2 shows Offline Tapelibraries whil...

piet_engelen · ‎11-30-2010

Hello,

In short our situation of the BackupExec Environment:

- Windows 2008 R2 + BackupExec 2010 R2 (Latest hotfixes installed) VM ESX vSphere 4.1

- Tapelibrary Dell TL2000 connected on iSCSI

After starting a job the tape-libraries go offline after a short while.

I tried the Dell-drivers as well as the Symantec drivers, but both didn't solve this problem.

Is this a hardware compatibilty issue between the TL2000 and the HBA on the ESX host?

Is there anybody who can help me on this issue?

Kind regards,

Piet Engelen

CTAC NV

The ADAMM.LOG:

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

[1568] 11/23/10 13:43:27.408 Adamm Log Started! ("NL-AM-VM-BU-02", 1000, {EFED1AD0-6FED-4E93-8412-A32503C69E85})

Adamm Info: Version 13.0, Build 4164, 64bit

OS Info: Windows Server 2008 R2, Build 7600

RSM Service Status: Not Running

Database Driver Info: SQLSRV32.DLL, 06.01.7600

Database Server Info: Server Name = "NL-AM-VM-BU-02", Active Node = ""

Database Connection String: "DRIVER=SQL Server;SERVER=NL-AM-VM-BU-02\BkupExec;DATABASE=BEDB;App=BEWS PVL"

DateTimeSync: Local = 2010/11/23 13:43:27, System = 2010/11/23 12:43:27 GMT, Database = 2010/11/23 12:43:27 GMT

Shared Storage Authorization: No

TSM Authorization: No

SPO Installed and Authorized: No

SPO Limited Installed and Authorized: No

Library Expansion Options: Unlimited

VTL Options: Unlimited

[1568] 11/23/10 13:43:27.470 Not adjusting max system cache file size on this version of Windows.

[1200] 11/23/10 13:43:27.471 Waiting on PDDE service start

[1200] 11/23/10 13:43:27.471 Error waiting for PDDE service to start: 1060

[1200] 11/23/10 13:43:27.472 PDDE service has not started; continuing...

Treat all LTO devices as if they are in UMD certified device list: DioAllLto = 0x0001

Use UMD certified device list: DioDrivers = 0x0002

[1200] 11/23/10 13:43:27.631 Read Device Records - start

[1200] 11/23/10 13:43:27.646 Read Device Records - end

[1200] 11/23/10 13:43:27.802 iSCSI Discovery - start

iSCSI initiator software version 6.1.7600

Persistent iSCSI target logins:

iqn.1988-11.com.dell.200f6a:eui.5000e11137bdd002.0

iqn.1988-11.com.dell.200f6a:eui.5000e11137bdd002.1

iqn.1988-11.com.dell.200f6a:eui.5000e11137bdd005.0

Current iSCSI targets:

iqn.1988-11.com.dell.200f6a:eui.5000e11137bdd002.0

Session's initiator name: iqn.1991-05.com.microsoft:nl-am-vm-bu-02.oetker.oetker-group.com

Connection Addresses/Sockets:

Initiator: 0.0.0.0/192

Target: 10.186.141.14/3260

SCSI mapping of LUNs on this target:

0000000000000000 = 3:0:0:0, device name = Tape1

iqn.1988-11.com.dell.200f6a:eui.5000e11137bdd002.1

Session's initiator name: iqn.1991-05.com.microsoft:nl-am-vm-bu-02.oetker.oetker-group.com

Connection Addresses/Sockets:

Initiator: 0.0.0.0/448

Target: 10.186.141.14/3260

SCSI mapping of LUNs on this target:

0000000000000000 = 3:0:1:0, device name = MediumChanger0

iqn.1988-11.com.dell.200f6a:eui.5000e11137bdd005.0

Session's initiator name: iqn.1991-05.com.microsoft:nl-am-vm-bu-02.oetker.oetker-group.com

Connection Addresses/Sockets:

Initiator: 0.0.0.0/704

Target: 10.186.141.14/3260

SCSI mapping of LUNs on this target:

0000000000000000 = 3:0:2:0, device name = Tape0

[1200] 11/23/10 13:43:27.843 iSCSI Discovery - end

[1200] 11/23/10 13:43:27.843 Registry SCSI Discovery - start

[1200] 11/23/10 13:43:27.845 Registry SCSI Discovery - end

[1200] 11/23/10 13:43:27.940 Device Name Discovery - start

[1200] 11/23/10 13:43:27.945 Device Name Discovery - end

[1200] 11/23/10 13:43:27.945 B2D Discovery - start

[1200] 11/23/10 13:43:28.032 B2D Discovery - end

[1200] 11/23/10 13:43:28.032 USB/Firewire Discovery - start

[1200] 11/23/10 13:43:28.033 USB/Firewire Discovery - end

[1200] 11/23/10 13:43:28.033 Iomega REV Discovery - start

[1200] 11/23/10 13:43:28.033 Iomega REV Discovery - end

[1200] 11/23/10 13:43:28.033 Read NDMP Server Records - start

[1200] 11/23/10 13:43:28.061 Read NDMP Server Records - end

[1200] 11/23/10 13:43:28.061 Read OST Server Records - start

[1200] 11/23/10 13:43:28.080 Read OST Server Records - end

[1200] 11/23/10 13:43:28.080 DeviceIo Discovery - start

[1200] 11/23/10 13:43:31.198 DeviceIo Discovery - end

[1200] 11/23/10 13:43:31.198 DeviceIo Devices:

Scsi Address

Prt :Bus :Tar :Lun Attributes

------------------- -------------------------------------------------------------------------------

0003:0000:0001:0000 DeviceIo[01]: "IBM 3573-TL 00X2U78M0701_LL0", Cert=Y, "\\.\MediumChanger0"

0003:0000:0000:0000 DeviceIo[02]: "IBM ULT3580-HH4 1K10079801", Cert=Y, "\\.\Tape1"

0003:0000:0002:0000 DeviceIo[03]: "IBM ULT3580-HH4 1K10079866", Cert=Y, "\\.\Tape0"

------------------- -------------------------------------------------------------------------------

[1200] 11/23/10 13:43:31.199 Device Registry:

Scsi Address

Prt :Bus :Tar :Lun Attributes

------------------- -------------------------------------------------------------------------------

0002:0000:0000:0000 "LSI_SAS", (Port Driver)

------------------- -------------------------------------------------------------------------------

0003:0000:0000:0000 "iScsiPrt", (Port Driver)

0003:0000:0000:0000 "IBM ULT3580-HH4 97F1", (Tape Device), "\\.\Tape1"

0003:0000:0001:0000 "IBM 3573-TL 8.40", (Changer Device), "\\.\MediumChanger0"

0003:0000:0002:0000 "IBM ULT3580-HH4 97F1", (Tape Device), "\\.\Tape0"

------------------- -------------------------------------------------------------------------------

[1200] 11/23/10 13:43:31.199 PnP Device Paths:

Scsi Address

Prt :Bus :Tar :Lun Device Path

----------------------------------- ---------------------------------------------------------------

00000003:00000000:00000000:00000000 \\?\scsi#sequential&ven_ibm&prod_ult3580-hh4#1&1c121344&0&000000#{53f5630b-b6bf-11d0-94f2-00a0c91efb8b}

00000003:00000000:00000002:00000000 \\?\scsi#sequential&ven_ibm&prod_ult3580-hh4#1&1c121344&0&000200#{53f5630b-b6bf-11d0-94f2-00a0c91efb8b}

----------------------------------- ---------------------------------------------------------------

[1200] 11/23/10 13:43:31.200 Read Device Inquiries - start

[1200] 11/23/10 13:43:31.200 Device: \\.\Tape1

[1200] 11/23/10 13:43:31.420 Device: \\.\MediumChanger0

[1200] 11/23/10 13:43:31.584 Device: \\.\Tape0

[1200] 11/23/10 13:43:31.611 Read Device Inquiries - end

[1200] 11/23/10 13:43:31.611 Serialize Devices:

[1200] 11/23/10 13:43:31.795 Device Discovery:

[1200] 11/23/10 13:43:31.795 Device Driver Status:

Scsi Address

Prt :Bus :Tar :Lun Status

------------------- -----------------------------------------------

0003:0000:0000:0000 IBM ULT3580-HH4 97F1 [IBM ULT3580-HH4 1K10079801] (White List User Mode Driver)

0003:0000:0001:0000 IBM 3573-TL 8.40 [IBM 3573-TL 00X2U78M0701_LL0] (White List User Mode Driver)

0003:0000:0002:0000 IBM ULT3580-HH4 97F1 [IBM ULT3580-HH4 1K10079866] (White List User Mode Driver)

------------------- -----------------------------------------------

Scsi Address

Prt :Bus :Tar :Lun Attributes

------------------- -------------------------------------------------------------------------------

0003:0000:0000:0000 Device Name "\\.\Tape1"

Secondary Name "\\?\scsi#sequential&ven_ibm&prod_ult3580-hh4#1&1c121344&0&000000#{53f5630b-b6bf-11d0-94f2-00a0c91efb8b}"

Primary Inquiry "IBM ULT3580-HH4 97F1"

Serial Number "IBM ULT3580-HH4 1K10079801"

Device Flags UMD, SCSI, SN(TYPE 0)

Device State 3, Online

Device IDs 1003, {7452C9C0-FC9B-4F53-A664-460AB7086F91}

Device Name "IBM 0001"

Device Type 134283265, "LTO 64K (64K,10,0,E,HU)"

Device Features 0x005BFA7F: PB,SFB,SRB,WFM,SFF,SRM,PEOD,EL,LU,E,SBS,DC,SDC,TA,HU,RR,W,EN

Device Element 1004, 0

Device Block Limits 512 min, 262144 max

Device Hard Errors 0 write, 0 read

Device Soft Errors 0 write, 0 read

0003:0000:0001:0000 Device Name "\\.\MediumChanger0"

Secondary Name "\\.\Changer0"

Primary Inquiry "IBM 3573-TL 8.40"

Serial Number "IBM 3573-TL 00X2U78M0701_LL0"

Device Flags UMD, SCSI, SN(TYPE 0), SN(ELEMENT)

Device State 3, Online

Device IDs 1004, {0471BC75-314D-40A3-A808-206AA5D04245}

Device Name "IBM 0002"

Device Type 2131755008, "CHANGER FS=1"

Device Features 0x00006200: PP,RMP,RRD

1st Slot Number 1

Number Of Slots 23

Portal Slots 1

Import/Export Robotic

Drive Element 0 1003, "IBM ULT3580-HH4 1K10079801"

Drive Element 1 1005, "IBM ULT3580-HH4 1K10079866"

0003:0000:0002:0000 Device Name "\\.\Tape0"

Secondary Name "\\?\scsi#sequential&ven_ibm&prod_ult3580-hh4#1&1c121344&0&000200#{53f5630b-b6bf-11d0-94f2-00a0c91efb8b}"

Primary Inquiry "IBM ULT3580-HH4 97F1"

Serial Number "IBM ULT3580-HH4 1K10079866"

Device Flags UMD, SCSI, SN(TYPE 0)

Device State 3, Online

Device IDs 1005, {0E06ED5D-C949-4792-86DB-B5A8B7610C1C}

Device Name "IBM 0003"

Device Type 134283265, "LTO 64K (64K,10,0,E,HU)"

Device Features 0x005BFA7F: PB,SFB,SRB,WFM,SFF,SRM,PEOD,EL,LU,E,SBS,DC,SDC,TA,HU,RR,W,EN

Device Element 1004, 1

Device Block Limits 512 min, 262144 max

Device Hard Errors 0 write, 0 read

Device Soft Errors 0 write, 0 read

------------------- -------------------------------------------------------------------------------

[1200] 11/23/10 13:43:33.840 Start Rsm Support:

[1200] 11/23/10 13:43:33.840 Device Discovery End:

[1568] 11/23/10 15:33:02.661 Adamm Log Stopped!

CraigV · ‎11-30-2010

...I seem to remember this is not a supported configuration from Symantec's side. If you get it working with an iSCSI tape library, whether or not Symantec support you afterwards with any issues is another story.

Best thing to start off with is to check the BE 2010 SCL and HCL, and see what it is supported as a media server...

View solution in original post

CraigV · ‎11-30-2010

...I seem to remember this is not a supported configuration from Symantec's side. If you get it working with an iSCSI tape library, whether or not Symantec support you afterwards with any issues is another story.

Best thing to start off with is to check the BE 2010 SCL and HCL, and see what it is supported as a media server...

CraigV · ‎12-25-2010

Hi Piet,

Any news here?

Thanks!

VOX

BackupExec 2010R2 shows Offline Tapelibraries while job runs