BackupExec 2012 Deduplication : jobs stay queued

[Patwij1]

I have a problem with Backup Exec 2012 (SP1A). My jobs won't start anymore, they stay "queued".

Debug with SGmon reveals there is a problem mounting a media. I can't find any info on this :

PVLSVR:   [03/09/12 11:51:20] [3940]     AdammSession::MountMedia()

            Session = {F3620EDC-4498-461B-A0BF-3B355A00FB4F}

            Library = {00000000-0000-0000-0000-000000000000}, ""

            Slot = 0000

            Drive = {00000000-0000-0000-0000-000000000000}, ""

            Media = {00000000-0000-0000-0000-000000000000}, ""

            Side = 0000

            ERROR = 0xE0008214 (E_CHG_SOURCE_ELEMENT_EMPTY)
PVLSVR:   [03/09/12 11:51:20] [3940]     PvlSession::MountOverwriteMedia() - mount error ERROR = 0xE0008214 (E_CHG_SOURCE_ELEMENT_EMPTY)
PVLSVR:   [03/09/12 11:51:20] [3940]     PvlSession::MountOverwriteMedia() - qualified drive SI5010_Deduplication:10 slot 1536
PVLSVR:   [03/09/12 11:51:21] [3940]     DeviceIo: ndmpConnect: connection=0x000000000BEC00E8 host=S234N4 port=10000
PVLSVR:   [03/09/12 11:51:21] [3940]     DeviceIo: ndmpConnect: socket=0x93c, local=157.164.190.106:55656, family=2 <-> peer=157.164.190.106:10000, family=2
PVLSVR:   [03/09/12 11:51:31] [4468]     PvlChanger::MountMedia()

            Session = {031D109E-9B7F-4813-AA1B-6C40E71D2624}

            Library = {C281F1E6-8AF8-49E0-8CB6-8F1B633489BC}, "SI5010_Deduplication"

            Drive = {59807A65-0980-419A-A7C2-FB441112C839}, "SI5010_Deduplication:1"

            Slot = 1574

            Barcode = "OST00001575-4BBEE85E91185ED8"

            ERROR = 0xE0008214 (E_CHG_SOURCE_ELEMENT_EMPTY)
PVLSVR:   [03/09/12 11:51:32] [4468]     PvlDrive::MountMedia()

            Session = {031D109E-9B7F-4813-AA1B-6C40E71D2624}

            Drive = {59807A65-0980-419A-A7C2-FB441112C839}, "SI5010_Deduplication:1"

            Slot = 1574

            ERROR = 0xE0008214 (E_CHG_SOURCE_ELEMENT_EMPTY)
PVLSVR:   [03/09/12 11:51:32] [4468]     AdammSession::MountMedia()

            Session = {031D109E-9B7F-4813-AA1B-6C40E71D2624}

            Library = {00000000-0000-0000-0000-000000000000}, ""

            Slot = 0000

            Drive = {00000000-0000-0000-0000-000000000000}, ""

            Media = {00000000-0000-0000-0000-000000000000}, ""

            Side = 0000

            ERROR = 0xE0008214 (E_CHG_SOURCE_ELEMENT_EMPTY)
PVLSVR:   [03/09/12 11:51:32] [4468]     PvlSession::MountOverwriteMedia() - mount error ERROR = 0xE0008214 (E_CHG_SOURCE_ELEMENT_EMPTY)
PVLSVR:   [03/09/12 11:51:32] [4468]     PvlSession::MountOverwriteMedia() - qualified drive SI5010_Deduplication:8 slot 1574
PVLSVR:   [03/09/12 11:51:32] [4468]     DeviceIo: ndmpConnect: connection=0x000000000BEC0018 host=S113N1 port=10000
PVLSVR:   [03/09/12 11:51:32] [4468]     DeviceIo: ndmpConnect: socket=0x760, local=157.164.190.106:55683, family=2 <-> peer=157.164.190.106:10000, family=2
PVLSVR:   [03/09/12 11:52:08] [3940]     AdammSession::MountMedia()

            Session = {F3620EDC-4498-461B-A0BF-3B355A00FB4F}

            Drive = {9C681755-E40A-4294-A30B-DB0196DA915C}

            Slot = 1536

            Side = 0000

[CraigV]

...any pending alerts?

[Patwij1]

No, the job just stays queued forever (after 10 hours i canceled them)

[Patwij1]

I have run an inventory on de deduplication storage, there are some media with problems. The two media (1536 and 1574) that are being tried to mount in my previous posting do have problems.

....

1534	OST00001535-4BBEE85E91185ED8	OST00001535-4BBEE85E91185ED8	WORM	SI5010_Deduplication:8
1535	OST00001536-4BBEE85E91185ED8	OST00001536-4BBEE85E91185ED8	WORM	SI5010_Deduplication:8
1536	OST00001537-4BBEE85E91185ED8	OST00001537-4BBEE85E91185ED8	0xe000e006	SI5010_Deduplication:8
1537	OST00001538-4BBEE85E91185ED8	OST00001538-4BBEE85E91185ED8	WORM	SI5010_Deduplication:8
1538	OST00001539-4BBEE85E91185ED8	OST00001539-4BBEE85E91185ED8	0xe000e006	SI5010_Deduplication:8
1539	OST00001540-4BBEE85E91185ED8	OST00001540-4BBEE85E91185ED8	WORM	SI5010_Deduplication:8
1540	OST00001541-4BBEE85E91185ED8	OST00001541-4BBEE85E91185ED8	0xe000e006	SI5010_Deduplication:8
1541	OST00001542-4BBEE85E91185ED8	OST00001542-4BBEE85E91185ED8	0xe000e006	SI5010_Deduplication:8
1542	OST00001543-4BBEE85E91185ED8	OST00001543-4BBEE85E91185ED8	WORM	SI5010_Deduplication:8

...

1570	OST00001571-4BBEE85E91185ED8	OST00001571-4BBEE85E91185ED8	WORM	SI5010_Deduplication:8
1571	OST00001572-4BBEE85E91185ED8	OST00001572-4BBEE85E91185ED8	WORM	SI5010_Deduplication:8
1572	OST00001573-4BBEE85E91185ED8	OST00001573-4BBEE85E91185ED8	WORM	SI5010_Deduplication:8
1573	OST00001574-4BBEE85E91185ED8	OST00001574-4BBEE85E91185ED8	WORM	SI5010_Deduplication:8
1574	OST00001575-4BBEE85E91185ED8	OST00001575-4BBEE85E91185ED8	0xe000e006	SI5010_Deduplication:8
1575	OST00001576-4BBEE85E91185ED8	OST00001576-4BBEE85E91185ED8	0xe000e006	SI5010_Deduplication:8
1576	OST00001577-4BBEE85E91185ED8	OST00001577-4BBEE85E91185ED8	WORM	SI5010_Deduplication:8
1577	OST00001578-4BBEE85E91185ED8	OST00001578-4BBEE85E91185ED8	WORM	SI5010_Deduplication:8

[CraigV]

...have you tried to repair your BEDB? Anything under the Alerts tab showing issues?

[Patwij1]

Yes i did an database repair and rebuild indices with BEutility.

I also installed the latest updates, 189571 and 180964

[Patwij1 · Accepted solution]

After deleting the backup sets containing the bad tapes and the cleanup task ran everything went back to normal.

I think it was trying to overwrite every bad tape which took a lot of time (+- 2 hours each time loading a tape).

Seems like a bug to me.