BackupExec 2014 SP1 hangs with loading status to enumerate files and folders to restore

[mlamens]

When restoring a file from any server, when I try to expand the tree to find the file, it stays with the message "Loading...". (see the screenshot).

I tried using the Windows Resource Monitor to identify what was being done, but the BackupExec is not performing any activity on the disks.

Please HELP ME!!!

[Jarzamendia]

I have the same issue. This start happining today. If you change the date of the backup sets you can see the selection list but when you pass to the next menu the console chash with this error: The supplied DateTime represents an invalid time.  For example, when the clock is adjusted forward, any time in the period that is skipped is invalid.
Parameter name: dateTime

[lmosla · Accepted solution]

Hi mlamens,  verify that all the Backup Exec services are running.  Is this restore from tape or disk?

Try running a repair on the Backup Exec Installation in Windows and then reboot the media server.  

If this still occurs there might be some inconsistencies the the BEDB so run a repair on it. see:  http://www.symantec.com/docs/TECH67239

[Steve-Young]

This is a known issue.  See http://www.symantec.com/business/support/index?page=content&id=TECH214886

Plese Log a formal support case.

[mlamens]

Thank you Imolsa. I ran the repair on the datacase according to the article you mentioned and it works fine now.