Hi,
i have install Backup Exec 2014 version 14.1.1786 into Windows Server 2012 R2. During the installation "add licenses", i have manually typed the license number and maintenance license. it were displayed correctly with quantity and expired date (maintenance). backup serial number didnt display end date.
and then, after clicking Next, in "Review Licenses", the option to select a product - "Select a Backup Exec Edition License to install on the computer", it only show "trial".
Even though i already entered the correct serial number, remove and input back, it still didnt show up. Only trial was available. When clicking "Next", it prompt out to say " You have not installed your backup exec license....etc....Do you want to select your licenses before continuing?"
Click yes doesnt bring any effect. no license shown in the box to allow me to select. so i thought i should proceed with trial first. Then i just finished up the installation, restart the backup exec server and run the option "Install Option and Licenses in this Backup Exec server". Still, no effect or changes, it is still not showing me license to select. or something that i can activate my product.
i try to run "Live Update" to check and its told me that product already updated.
When i run the Symantec Backup Exec Diagnostic, the BEDiag result shown that it found backup exec licenses information in the server. the serial number displayed correctly. However, my Backup Exec still displayed as Trial. Under the BE console > under Licensing and Maintenance Contracts; the maintenance contracts is displayed, but not backup exec license.
Now, its been a month, i have another one month to solve this before the Trial periods end. im just afraid that after trials end, my product cannot be used or my backup cannot run or will failed.
Is there any patch or service packs to fix this issue? from forum threads, i found that it is like BE is having this issue from previous version till now.
Anyone encounter this problem? Please advise. Thanks.
