04-28-2016 04:14 AM
We're using Backup Exec 2014 on Windows Server 2008 R2.
Until now, we've been using the built-in domain administrator account as the BE service account.
However, we're trying to change to a dedicated service account. This is a member of domain admins, and has the user rights specified here - https://www.veritas.com/support/en_US/article.TECH23689.
This works OK for all BE services, aside from the Backup Exec Management Service.
When trying to open Backup Exec, we get a 'Connect to Backup Exec server' dialog. When entering valid credentials, the following error pops up: "The BackupExec Management Service was unable to start, and we can't open Backup Exec.
This error goes away if we re-set the Backup Exec Management Service to run via the built-in domain administrator account.
Does anyone know why we're getting this error?
04-28-2016 04:47 AM
If it works with the built-in account, but not the new one, then its most likely a rights issue and not an issue with .NET or port number etc.
Would recommend to double-check again.
Also, does running the VQA tool show any errors ? You can download this diagnostic tool from https://www.veritas.com/content/dam/VQA/VeritasQuickAssist.exe
04-28-2016 05:23 AM
As well as being in Domain Admins you potentially need to give it the specific permssions (that might be policy blocked)
I would also recommend not enforcing password changes against the service account just because such configurations usually result in backup failures if the admins are not managing the changes quickly enough.