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BackupExec Management Service was unable to start

Not applicable


We're using Backup Exec 2014 on Windows Server 2008 R2.

Until now, we've been using the built-in domain administrator account as the BE service account.

However, we're trying to change to a dedicated service account.  This is a member of domain admins, and has the user rights specified here -

This works OK for all BE services, aside from the Backup Exec Management Service.

When trying to open Backup Exec, we get a 'Connect to Backup Exec server' dialog.  When entering valid credentials, the following error pops up: "The BackupExec Management Service was unable to start, and we can't open Backup Exec.

This error goes away if we re-set the Backup Exec Management Service to run via the built-in domain administrator account.

Does anyone know why we're getting this error?



Level 6
Employee Accredited Certified

If it works with the built-in account, but not the new one, then its most likely a rights issue and not an issue with .NET or port number etc.

Would recommend to double-check again.

Also, does running the VQA tool show any errors ? You can download this diagnostic tool from

Employee Accredited Certified

As well as being in Domain Admins you potentially need to give it the specific permssions (that might be policy blocked)
 as per


I would also recommend not enforcing password changes against the service account just because such configurations usually result in backup failures if the admins are not managing the changes quickly enough.