01-21-2021 12:21 PM
I have a backupexec appliance 3600 R4 wint BE15.
This appliance is EOX, I know it, but our client maintains this old infraestructure and now I have a problem.
This appliance had 2 disks failed and the the RAID was offline.
Our client bought the 2 disks and we replace that on the appliance.
The rebuilding RAID process was apparently successful and now on the appliance web UI show us all disks online an also the RAID.
But now, when I try to start the BackupExec services I have this error for BackupExec deduplication manager:
I can see this detailed status on Windows EventViewer:
But when I try to verify the D:\Appliance_Dedupe\etc\pdregistry.cfg file I can't access to the folder (D:\Appliance_Dedupe is the appliance's deduplication folder):
Anyone can help me with this?
Thanks in advance.
01-21-2021 12:23 PM
Is possible that the BE console works fine after the disks replacement?
01-26-2021 03:42 AM
You need to disable the in-built protection (SDCS or Symantec Data Center Security) on the appliance first to access these files.
I seem to remember if you right click on the correct icon in the systray the option is there somewhere, but to be honest its been a few years since I've needed to do that so can't remember exactly offhand how to.
Though I do know it gives you the option to disable it for a set period of time (eg 15 mins etc) and you need to type in a Captcha code when requested.
01-27-2021 02:34 PM
Thanks for you support.
I can override now the SDCS or Symantec Data Center Security and I can see this 3 folders on the storage dedupe folder (data, log, queue).
I compare with another appliance and in it, the storage dedupe folder contains 10 folders (data, databases, etc, history, log, processed, queue, spool, tmp, var).
I think I need apply a factory reset, right? Or any other idea?
Thanks in advanced.