11-03-2017 02:20 PM
Hi,
We're using BackupExec 16 and StoreOnce 4500 D2D backup device. I created few Catalyst Store in StoreOnce and tried adding them in BE. Things go smoothly, but after adding the store and restarting the service, I see Stores remaining offline with an error as "This device has not been discovered correctly".
While adding the Store, either through IPv4 network or FC, I see all the stores and could select them. But after the services gets restarted, BE says newly added Catalyst Store is offline.
Please help fixing this issue.
Regards,
11-05-2017 11:12 PM
Hi,
Make sure the StoreOnce is listed as supported, as well as the version of software it is running:
https://www.veritas.com/content/support/en_US/doc/BE_16_HCL
Thanks!