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BackupExec failing to discover HP StoreOnce Catalyst Store

gafoorgk
Level 4

Hi,

We're using BackupExec 16 and StoreOnce 4500 D2D backup device. I created few Catalyst Store in StoreOnce and tried adding them in BE. Things go smoothly, but after adding the store and restarting the service, I see Stores remaining offline with an error as "This device has not been discovered correctly".

While adding the Store, either through IPv4 network or FC, I see all the stores and could select them. But after the services gets restarted, BE says newly added Catalyst Store is offline.

Please help fixing this issue.

Regards,

1 REPLY 1

CraigV
Moderator
Moderator
Partner    VIP    Accredited

Hi,


Make sure the StoreOnce is listed as supported, as well as the version of software it is running:

https://www.veritas.com/content/support/en_US/doc/BE_16_HCL

Thanks!