Backupe Exec 2012 - Force Remove deduplication disk

[bubbylo]

I have a problem to remove the deduplication disk from Backup Exec configuration after an accidentaly manual remove of the folder data on the disk.

Now when i try to remove the deduplication disk , i receive a message that the disk is used from a process , and i can't remove.

I changed the archiviation storage on the jobs , but the error continue.

There is a way to force the remove?

[pkh]

Have you tried removing the dedup licence and then rebooting the media server?

[bubbylo]

I can't remove the license . I receive a message. Impossible to remove the license

[pkh]

Try the method in this document http://www.symantec.com/docs/TECH127783

[bubbylo]

i just  tried , but the problem was that i can delete the deduplication disk from the storage tab.

Unable to do because the system reply that a process used the disk

[Vishal_Shinde]

Hello,
Please check if any of the Deduplication services(engine and Manager) and PostgreSQL are running, if yes, then stop them and retry the steps.

Kind regards,
S

[bubbylo]

Services are stopped but i can't delete the disk.

Case open on Symantec support