IBM System Storage TS3100 ULT3580-HH3 Type 3573-TL
Having a problem with Backup Exec 12.5 SP4 communicating with our tape drive. The drive shows up in the Devices tab of the application. The drive is attached to a IBM SAS HBA Controller v2. The drive is listed by Symantec as a supported tape drive.
All Devices
IBM2 (Library Name)
ServerName
Stand-alone Drives
IBM2
When view the properties It lists all the appropriate drive information and such. If I attempt an Inventory by Backup Exec it execute but when view the log it has a message indicating the drive is empty. When using the web interface on the drive and viewing the inventory it clearly shows that the magazines have tapes in them. I am not using barcoding because it is not required for that drive based on IBM documentation. My only indication something is wrong is the LUN address. The web interface of the drive indicates LUN 1 but when viewing the LUN field in the properties of the drive within Backup Exec Devices tab it show sLUN 0. Could this be the problem and if so how does one change that in Backup Exec? I have attempted to remove and add the device over and over and still cannot get it to work.