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Veritas.com
Support

Backupexe 2014 License

thanh3
Level 2

‎11-19-2017 11:55 PM

After factory reset with USB, now it is trial version,

after checked, i do not have any backup for license key.

can you tell me how to get license key from support?

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3 REPLIES 3

pkh
Moderator
Moderator
   VIP    Certified

‎11-20-2017 12:11 AM - edited ‎11-20-2017 12:13 AM

You can download your licence keys again from myveritas.com or contact the Veritas Licencing department (select option 2 when calling the support hotline for your country).

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thanh3
Level 2
In response to pkh

‎11-20-2017 12:24 AM

I guess its not yet registering with veritas, so i create an account and trying to register but serial number was not found in database.

please help me!

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Colin_Weaver
Moderator
Moderator
Employee Accredited Certified
In response to thanh3

‎11-20-2017 12:28 AM

As you mention USB - I guess this is a Backup Exec Appliance which would have been purchased when we were part of Symantec. As you do not appear top have your license keys you will actually have to use the  phone for assistance (Customer Care / licensing team)

 

Chose your country in the drop down here: https://www.veritas.com/content/support/en_US/contact-us.html to get the phone details

 

 

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