OK, this case is not getting any better, I have opened a call with support (420-205-264) incase any of you Symantec guys are reading this.
I have spent many hours on the phone to support, my situation is now worse than it was before, the deduplication store is constantly showing in use, and when I run a restore from it, it shows as paused.
When I was first creating this support call, only the backup jobs TO dedupe were queuing, but I could restore, now I can't restore and guess what - there are several very important restore requests coming in.
I am not entirely displeased at the assigned Engineer, she is very helpful, and has spent many hours trying to fix this for me, but it is slow progress as our dedup store is pretty huge, plus we are just generating logs, so yes - it is slow progress. Since we operate different hours, I did ask that someone call me back at 9.00am this morning, but that never happened, and I find myself on the phone to find other engineers who can help, what prompted me to write this is the call I just came off.
Endless ringing and then I finally get through to someone who says "Hello", I say "Hello" in return and he says "What?" - So I explained, I have been transfered through to him as I have an existing case open and I assumed he would be the one to help me. He put the phone down on me.
Do I really need to say this publicly for help to be given? Really? - I am not impressed, this has been a business critical issue now over two weeks old and I am no closer to having it fixed, infact, I am worse off because at least I was able to restore before, now I can't backup or restore to dedup and people don't call when they are supposed to, or worse just disconnect the call when I actually do get through to someone.
Needless to say, I'm a bit upset.
