03-21-2011 08:37 AM
Dear all
I am using Backupexec 2010 to backup ~ 500GB of data. I am running the application on a Dell R710 server which is connected to a Powervault having an LTO5 inside. In device manager devices are listed like this:
There is a constant alert which is this one:
The driver detected a controller error on \Device\RaidPort1.
--------------------
This error signifies controller errors. These errors are generally caused by hardware that is not functioning correctly. To resolve these errors, try the following actions:
- Slow the SCSI bus.
- Verify that the latest SCSI drivers and firmware are loaded.
If these errors continue to occur, contact the hardware manufacturer.
and Windows Event viewer errors:
[5480] 03/21/11 15:54:02 Adamm Mover Error: DeviceIo: 00:00:03:00 - Retry Logic: Original settings restored on device: IBM ULTRIUM-HH5
%2
%3
%4
%5
%6
%7
%8
[5480] 03/21/11 15:54:02 Adamm Mover Error: DeviceIo: 03:00:03:00 - Refresh handle on "\\.\Tape0", SCSI cmd 00, new handle 6ec, error 0
%2
%3
%4
%5
%6
%7
%8
I had reinstalled Backupexec, reinstalled the SCSI card drivers over and over, reinstalled Symantec drivers for tape drive, done all updates through liveupdate...all in vain. Also how come actual size of files is around ~500GB and it shows over ~700GB on status?
Anyone has any idea how to solve this problem?
Thanks
03-21-2011 08:51 AM
Is your library attached to a SAS RAID card? Or just a plain SAS card? Reason I ask is that RAID cards are not supported, and have not been for more than 12yrs (the amount of time I've used BE)
03-22-2011 12:34 AM
Its just an SAS card...in device manager its listed as DELL 6GBPS SAS HBA
Any idea how I can lower the transfer rate of the card? ie from where I can do it?