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Backupexec 2015 FP5. bengine.exe often crashed at 13:15

andreyspro
Level 3

Very often service bengine.exe has been crashed at 13:15 +/- 1 minute. At this time!

Every time EventViewer have 3 events:

1. EventID 260

Memory dump was deleted to make space (C:\Program Files\Symantec\Backup Exec\BEDBG\bengine.exe_6560_0.cab).

2. EventID 258

Process bengine.exe requested a memory dump but the maximum number of memory dumps has already been reached. Old memory dumps were deleted to make space.

3. EventID 259

A process crash has been detected.

Faulting application: bengine.exe 14.2.1180.3142

Faulting module: bestdutl.dll 14.2.1180.3142

Fault offset 0x14f15

Exception code 0xc0000005.

After this all job has been stopped with error "e00081d9 - The Backup Exec job engine system service is not responding".

Do you have any idea ?

 

Server parameter:

BakupExec 2015 FP5.

Windows 2012 R2 fully patched at June.

4x HP Ultruim 1760

1x HP ESL

1 ACCEPTED SOLUTION

Accepted Solutions

andreyspro
Level 3

Im find incremental JOB what start at 13:15. Im delete this job, and recreate this with equal parameters.

The process no longer crashed.

View solution in original post

2 REPLIES 2

Colin_Weaver
Moderator
Moderator
Employee Accredited Certified

Was this crash present before you installed FP5 or started after you installed that update?

When process crashes occur unless you can find a documented match for a similar crash in one of our technotes then it is best to log a formal support case for us to investigate in depth. Logging a formal case becomes more of a requirement if you experience a crash that appears to have been introduced by a recently released update as you may be the first customer to have experienced the condition.

 

 

 

andreyspro
Level 3

Im find incremental JOB what start at 13:15. Im delete this job, and recreate this with equal parameters.

The process no longer crashed.