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Backupexec issues

kthrosti
Level 2

Hi, I have been getting some smaller issues regarding my tapes are having problems with the host interfaces.

Warning- The tape drive has a problem with the host interface

I looked into our event viewer and saw some other errors

Windows cannot load the extensible counter DLL Backup Exec. The first four bytes (DWORD9 of the data section contains the Windows error code.

and

An error occurred while processing a B2D command. Changer: MoveMedium() Mounting Non-Setupproperties Changer (E:\BEData\). Error=1,17,18,19,20

6 REPLIES 6

pravinkumar_d
Level 3

Check for Tape driver if its Windows server 2012 driver should be UMD and not KMD.

Also check the ADAMM log for error and paste it here for us to review.

Also check event ID for error - https://www.veritas.com/support/en_US/article.TECH199400

Also try see if you can power cycle the RTL and server .

 

Regards
Pravin Kumar D

Larry_Fine
Moderator
Moderator
   VIP   

Exactly what hardware are you using?  You second error implies something wrong with B2D, which is not tape.

Is the BE server physical or virtual?


@pravinkumar_d wrote:

Check for Tape driver if its Windows server 2012 driver should be UMD and not KMD.

Also check the ADAMM log for error and paste it here for us to review.

Also check event ID for error - https://www.veritas.com/support/en_US/article.TECH199400

Also try see if you can power cycle the RTL and server .

 

Hi,

Thank you for taking time to look at my issue.

I was unable to see if the Tape driver is using UMD or KMD. Noone of those appeared in the driver details.

I have uploaded the latest ADAMM log for you. Please view it here, https://pastebin.com/wzSHLRmv

KR

Kasper


@Larry_Fine wrote:

Exactly what hardware are you using?  You second error implies something wrong with B2D, which is not tape.

Is the BE server physical or virtual?


The BE server is running on a physical HP.

I am taking backup to both tapes and disks.

Thanks for taking your time to help me solving my issue

KR

Kasper

Kasper,

From your adamm log what i see is your using UMD ( user mode driver ) there are lot of hard and soft read errors. you may need to look into it first try cleaning the tape drive.

Look for any event ID and follow the below technote

https://www.veritas.com/support/en_US/article.000026013

0002:0002:0002:0000  Device Name             "\\.\Tape1"
                     Secondary Name          "\\?\scsi#sequential&ven_hp&prod_ultrium_5-scsi#5&2fc7d87a&0&020200#{53f5630b-b6bf-11d0-94f2-00a0c91efb8b}"
                     Primary Inquiry         "HP      Ultrium 5-SCSI  Z6KW"
                     Serial Number           "HP      Ultrium 5-SCSI  HUE3190L56"
                     Device Flags            UMD, SCSI, SN(TYPE 0)
                     Device State            3, Online

                     Device IDs              1176, {7A351398-CB84-4C61-ADD5-36F6245CC747}
                     Device Name             "Tape drive 002"
                     Device Type             134283265, "LTO 64K (64K,10,0,E,HU)"
                     Device Features         0x005BFA7F: PB,SFB,SRB,WFM,SFF,SRM,PEOD,EL,LU,E,SBS,DC,SDC,TA,HU,RR,W,EN
                     Device Element          1144, 1
                     Device Block Limits     512 min, 1048576 max
                     Device Hard Errors      0 write, 0 read
                     Device Soft Errors      9 write, 9 read

Regards
Pravin Kumar D

Larry_Fine
Moderator
Moderator
   VIP   

What HBA are you using for your tape devices?

The driver name of "HpCISSs3" in the adamm.log makes me suspect that you are using a RAID controller, which is often not supported for tape.

Please check http://www.veritas.com/docs/000038683