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Backupexec utility Jobs doesn't complete

najmulhasan
Level 4
Hi,
 
We have a CAS/MMS Environment running on Backupexec 2012 sp4.Iam able to run jobs successfully to tapes ,but unable to run utility jobs(Erase,Inventory).the erase job submitted is of quick erase
 
The job stays in status running and active for hours and when cancelled stays in cancel pending.I have to forcefully kill the job engine and stop the services.
 
We had restarted the servers,CAS,tape library couple of times but the issue remains the same.
 
Erasing the tape using HP Library and tape tools works fine ,but unable to succeed on MMS or CAS.
 
Kindly help us to resolve this issue.
 
Regards
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