Backups with new tapes

[Infor]

Hi,

I want to do backup with new tapes but I can´t. The error is 0xe00084ec - A backup storage read/write error has occurred. If I use the old tapes I don´t have any problems.

What can I do?

Thank you,

Elena

 

[pkh]

If you did not labelled the new tapes begum use, right-click on the tapes and select label to do so

[VJware]

One other possibility could be a problem with the new tapes itself. Consider running a long erase and diagnostics against them using vendor tools.
 

[CraigV]

...are the tapes supported on the drive? And you're not using a higher LTO tape (say LTO5) on an LTO4 drive?

Thanks!

[lmosla]

Hello Infor,

see  http://www.symantec.com/docs/TECH201469

[Infor]

Hello,

Thank you for all answers.

I have Backup Exec 2012 sp4. If I do backup with old tape I don´t have any problem. All tapes are labeled and they are ULTRIUM LTO 3. We have tested with 2 new tapes, we did long erase but we have the same problem.

Thanks,

Elena

[VJware]

Consider running vendor diagnostics against the new tapes and are there any hardware related events in the event viewer (specifically system logs) ?

[Infor]

When we do backup with new tapes, we see in the event viewer 2 errors:

1. with ID 57665:

El dispositivo de almacenamiento "HP 3" ha encontrado un error en la petici≤n a escribir datos en el soporte.

Error encontrado:

0x17.

2. with ID 33152:

Adamm Mover Error: Read Failure!

Error = ERROR_CRC

Drive = "HP 3"

{6683D3F9-4F23-45C9-B9CD-D0ADBDBB3976}

Media = "ABD617"

{5400FA97-8BEF-4DFF-A950-E2F085C7291E}

Read Mode: SingleBlock(0), ScsiPass(0)

Write Mode: SingleBlock(1), ScsiPass(1)

Thanks,

Elena

[pkh]

Make sure that the new tapes are LTO3.

[Infor]

Yes, the new tapes are LTO3.

[pkh]

I would get the new tapes changed