The thing that scares me the most about this upgrading situation is as follows...
There are several employees at Symantec (two of which have posted in this topic and several have either physically viewed my servers over WebEX or at least spoken to me about it over the phone) who do not realise the capabilities of the systems they are selling/supporting, I have found several responses indicating that 10d agents WILL run with an 11d CMS, and then when the upgrade has been done, all the backups fail, then by pure accident, hidden away in the darkest depths of the Symantec (lack-of) knowledge base a coleague found this article...
http://entkb.symantec.com/availability/resultDisplay.do?contextId=37078%3A1125.1246&docType=1000&gotoLink=1125&clusterName=SymantecAVailability&contentId=f918a7bb-b479-41fa-982c-5397ef2c00fc&responseId=6ea8ff628248993e%3A1b1fbf4%3A10f86b12cb9%3A1cac&groupId=7&answerGroup=7&score=609&result=6&page=http%3A%2F%2Fseer.support.veritas.com%2Fdocs%2F283642.htm&excerpt=Stop+all+running+CPS+Backup+Jobs.+Upgrade+the+Continuous+Management+Server+to+CPS+11d+and+allow+the+system+to+reboot.&resultType=5000&preview=1
CPS 11d is not backward compatible with CPS 10d.
This incompatibility means that all CPS servers in the same CPS Backup Group must be running the same version of CPS. After a CPS server has been upgraded from CPS 10d to CPS 11d, it will not be able to participate in backup jobs with CPS servers running CPS 10d
I have personnaly spent several hours this afternoon on the phone to Tech Support who've been after gathering logs, having me change the way the services run, deleting jobs, creating jobs, etc... with nearly 180 jobs sitting right in front of his eyes, and with me explaining that the greyed out ones are still at 10d, Symantec PLEASE sort out your support team, provide them with the correct information, I have had no backup running on nearly 100 mission critical servers since Tues (12th Dec, nearly a week) today is the first time I've managed to speak to a support representative, and that was only after going to the higher echelons... This is NOT acceptable for someone on your GOLD support package...
I shall report the success (or lack of it) when I've managed to get all of my servers upgraded to 11d.
Edited:
There appears to be no 'un-attended' install option still even though the installers are .msi files with .mst's!! apart from that the installation of remote agents is much faster than 10d, as long as you copy all the required files to the remote server first (C:\Program Files\Symantec\Continuous Protection Server\Install\CPS32\*.*) and (C:\Program Files\Symantec\Continuous Protection Server\Install\RAWS32\*.*) and run the setups, do the RAWS32 first, and don't restart, then do the CPS32 and restart. Will keep the updates coming...Message was edited by:
Nick Pearce