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Be11d: 0xe00084ed - A hardware error occurred

SW_NA
Level 2
Hi All,
 
I have a HP ML570 G3 server that have HP MSL2024 LTO-3 Ultrium 960 Tape Library (Online) and HP SDLT 160/320 tape drive (disabled). The LTO-3 Ultrium 960 Tape Library run properly about 2 months. From last week, all the backup jobs on this device failed with the error: 0xe00084ed - A hardware error occurred
Event viewer has many error ID:
ID: 33152
Adamm Mover Error: Write Retry!
Error = ERROR_IO_DEVICE
Drive = "HP 3"
{9EB73F25-3AF5-49B2-AB5F-85D56475B439}
Media = "DailyTape1"
{D81C306C-901A-463A-AC4F-6BC7643832B2}
Read Mode: SingleBlock(0), ScsiPass(0)
Write Mode: SingleBlock(1), ScsiPass(1)
------------------------------
ID: 57600
An unknown error occurred on device "HP 3".
For more information, click the following link:
---------------------------------
ID: 34113
Backup Exec Alert: Job Failed
(Server: "xxxxxIS003") (Job: "XXX Daily") XXX Daily -- The job failed with the following error: A hardware error occurred.
 
No error id 9, 11 and 15
I have replaced an other SCSI cable and even a new HP MSL2024 LTO-3 Ultrium 960 Tape Library. But no better.
 
Adamm log.
Scsi Address
Prt :Bus :Tar :Lun   Attributes
-------------------  -------------------------------------------------------------------------------
0003:0000:0006:0000  Device Name             "\\.\Tape0"
                     Secondary Name          "\\?\scsi#sequential&ven_compaq&prod_sdlt320&rev_5555#6&9461485&0&000600#{53f5630b-b6bf-11d0-94f2-00a...}"
                     Primary Inquiry         "COMPAQ  160GB SDLT DRV  5555"
                     Secondary Inquiry       "COMPAQ  SDLT320         5555"
                     Serial Number           "COMPAQ  SDLT320         RBD41Y1787"
                     Device Flags            KSCSI, SN(TYPE 1)
                     Device State            6, Disabled
                     Device IDs              1005, {05772EBB-8D35-48CE-952F-323B47760361}
                     Device Name             "COMPAQ 1"
                     Device Type             67174403, "DLT 64K (64K,10,0,E,HU)"
                     Device Features         0x000FFA7F: PB,SFB,SRB,WFM,SFF,SRM,PEOD,EL,LU,E,SBS,DC,SDC,TA,HU,DR,RR
                     Device Element          0, 0
-------------------  -------------------------------------------------------------------------------
0004:0000:0004:0000  Device Name             "\\.\Tape1"
                     Secondary Name          "\\?\scsi#sequential&ven_hp&prod_ultrium_3-scsi&rev_g54w#6&2cd573e4&0&000400#{53f5630b-b6bf-11d0-94f2...}"
                     Primary Inquiry         "HP      Ultrium 3-SCSI  G54W"
                     Serial Number           "HP      Ultrium 3-SCSI  HU10712PTG"
                     Device Flags            KSCSI, SN(TYPE 1)
                     Device State            3, Online
                     Device IDs              1010, {9EB73F25-3AF5-49B2-AB5F-85D56475B439}
                     Device Name             "HP 3"
                     Device Type             134283265, "LTO 64K (64K,10,0,E,HU)"
                     Device Features         0x001BFB7F: PB,SFB,SRB,WFM,SFF,SRM,PEOD,ES,EL,LU,E,SBS,DC,SDC,TA,HU,RR,W
                     Device Element          1011, 0
0004:0000:0004:0001  Device Name             "\\.\MediumChanger0"
                     Secondary Name          "\\.\Changer0"
                     Primary Inquiry         "HP      MSL G3 Series   3.00"
                     Serial Number           "HP      MSL G3 Series   DEC07125VD"
                     Device Flags            KSCSI, SN(TYPE 1), SN(ELEMENT)
                     Device State            3, Online
                     Device IDs              1011, {3FA994D1-E636-487C-9A6C-703E2E055BE4}
                     Device Name             "HP 4"
                     Device Type             2131755008, "CHANGER FS=1"
                     Device Features         0x00057008: INSMC,PMA,RMP,RRD,SMCAE,TEI
                     1st Slot Number         1
                     Number Of Slots         24
                     Portal Slots            0
                     Import/Export           Manual
                     Drive Element 0         1010, "HU10712PTG"
 
Please help me to fix this problem.
 
Thanks a lot.
2 REPLIES 2

Alexander_Papad
Level 4
Partner Certified
Check the SCSI controller and if you have the opportunity try library in another server to be sure.

SW_NA
Level 2
I can backup local files successfully about 400GB data. But failed with the error: 0xe00084ed - A hardware error occurred on remote servers. Remote Agents are loaded on all servers.
 
Appreciate if someone can help me to fix this problem.
 
Thanks