02-05-2013 08:55 AM
Hi all,
Im facing this error message randomly when I open a policy.
"Browse failure
Failure to browse 'lalalalalalala.domain.com'
Cannot connect to vCenter or ESX host"
Here's the output of SGMON of the time I reproduce the issue when I opened a policy moments ago:
As mentioned this is random. Most of my VM backup fails with messages like "Final error: 0xe0009583 - Cannot connect to vCenter or ESX host"
I also checked and replied some questions here https://www-secure.symantec.com/connect/forums/v-79-57344-38308-my-full-file-server-backup-vmware-agent but nothing yet.
What else can I check? As far as I know (Since I'm new here) is that vcenter and the media server are in different subnets. But as mentioned before, this behavior occurs randomly. Now I have my backups configured to go via RAWS and they are working fine, but I also need a backup of the VMDK+GRT!
Any help or suggestion is more than welcome!
02-05-2013 10:26 AM
Have you ruled out a DNS issue by resolving the vCenter and media server by name/IP from each other?
02-05-2013 10:47 AM
02-05-2013 11:32 AM
Ping from Media server to Vcenter using hostname, "Ping request could not find host vcenter. Check the name and try again"
Ping from Media server to Vcenter using IP, OK.
Ping from Vcenter to Media Server by hostname, "Request timed out"
Ping from Vcenter to Media server by IP, "Request timed out"
Next time I will start from the basics... Thank you CraigV!
02-05-2013 11:45 AM
And now, the networking team is telling me "Oh yeap.. sorry... there's a firewall between the media server and then vcenter"
...I love those guys...
02-15-2013 07:06 AM
Well, after a week, the firewall rules were finally changed and now, at least I have ping reply from both ends and a wide range of ports opened.
Minutes ago I was trying some "1 time backup" and they were working fine (even with no RAWS installed for GRT file level), and then, suddenly...
02-15-2013 07:08 AM
By the moment I removed the "mark as solution", sorry men, the issue persist !
02-15-2013 09:09 AM
Hi
Please check below link for this issue
http://www.symantec.com/docs/TECH167858
Hope that helps
Thanks
02-15-2013 10:17 AM
...your media server is virtual? Are you perhaps getting this error with the backup server included in the job...?
If it is included, exclude/remove it and run the backup job again.
02-15-2013 10:53 AM
Hi,
My media server is not included in the jobs.
Regards,
02-15-2013 11:06 AM
Hi,
I 1. A port conflict to the VCenter Server
- Symptoms:
Unable to access the ESX from the selection as it freezes.
I can access my selection list, but from time to time an error message appears telling me about "unable to connect". On the backup job properties, vsphere port number is 902.
2. An old server may be still in the selection list
This doens't aplies since this also happens with "1 time backup", meaning that this is a fresh new selection list. As mentioned before, if after that first failed backup I rerun the job, it started to run.
3. Heavy load on the ESX server
02-16-2013 06:32 AM
...have you tried to run a repair of BE through Add/Remove Programs and a repair of the BEDB through BEutility.exe? Tried removing the Virtual Center server and then readding it?
02-18-2013 10:54 AM
Hi Craig, good afternoon.
I think I got it... Not sure.
When doing VM backups, the disk of the VM being backed up appears on disk management on the media server, BE brings that disk to the media server to perform the backup.
Now, what happens when two or more jobs are running at the same time having a disk of 1.6 ot 1.3 Tb? I believe that in certain way, backup exec collapses and then send the message "cannot connect to vcenter".
I realize of this today when I was checking the free space of the datastores and I found that one of them was almost filled by the media server... That was weird because the VM settings for the media server is only two disk with 50 gb in total.
So as I said before, I guess that this happens when bringing several vm's.
I guess the best thing to do is to enable NDB transport mode and see what's happening, right now the tranport mode is Hotadd.
To use SAN transport mode the media server must be a pshycal server right?
02-19-2013 12:02 AM
If your datastores are filling up expecetedly then check for oprhans/extra snapshots left behind. Too many snapshpts can affect general performance of teh VMs (not just backup performence), and depending on the state of the snapshot chain has the potential to cause backup issues.
If Symantec snapshots are left behind then you have either experienced a process crash mid backup job, or Backup Exec sent the command to remove the snapshot and for whatever reason the command was never fully actioned on the VMware side.
If you have lots of non Symantec snapshots then we do recommend that no snapshots are present at the start of any backup operations.
02-19-2013 12:40 PM
Hi Collin,
Yes, already did that. Just for sharing information for other guys that might have some issue like this>
Determining if there are leftover delta files or snapshots that VMware vSphere or Infrastructure Client cannot detect
http://kb.vmware.com/kb/1005049