Beremote.exe crashes in ndmpcomm.dll module

[Morridin]

Hi all,

Currently, I have a situation here.

My current (working) configuration is as follows: Virtualized on ProxMox PVE Windows Server 2008r2 with installed Backup Exec 2012 SP4, configured 8 backup jobs, i`m using WD NAS with iSCSI initiated connection. 

My goal is just to install Backup Exec 2014 on virtualized (again) Windows Server 2012r2 and to create my jobs from scratch (they`re just 8, so no big deal).

Actually, i`ve got those errors and Backup Exec Remote Agent for Windows stops:

Faulting application name: beremote.exe, version: 14.1.1786.0, time stamp: 0x5371d644

Faulting module name: ndmpcomm.dll, version: 14.1.1786.0, time stamp: 0x5371d641

Exception code: 0xc0000005

Fault offset: 0x00000000000422d7

Faulting process id: 0xfe8

Faulting application start time: 0x01cf83d04b780712

Faulting application path: C:\Program Files\Symantec\Backup Exec\beremote.exe

Faulting module path: C:\Program Files\Symantec\Backup Exec\ndmpcomm.dll

Report Id: a2f0ac92-efc3-11e3-80bc-a7188522635c

Faulting package full name:

Faulting package-relative application ID:

Fault bucket , type 0

Event Name: APPCRASH

Response: Not available

Cab Id: 0

Problem signature:

P1: beremote.exe

P2: 14.1.1786.0

P3: 5371d644

P4: ndmpcomm.dll

P5: 14.1.1786.0

P6: 5371d641

P7: c0000005

P8: 00000000000422d7

P9:

P10:

Attached files:

These files may be available here:

C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_beremote.exe_6d924a18a7bba27bf641465e7554bca75f9722e2_1470bebf_0e9611a0

Analysis symbol:

Rechecking for solution: 0

Report Id: 774aed92-efc4-11e3-80bc-a7188522635c

Report Status: 4100

Hashed bucket:

I`ve made some test too - on Windows Server 2008r2 (virtualized) everything is OK - BE 2014 starts w/o any problem.

Any ideas?

[CraigV]

A virtualised media server is strictly not supported, and the choice of virtualisation platform might actually be playing a role in that error you are getting.

Thanks!

[VJware]

Would recommend to log a formal support case for us to investigate the remote agent crash.

[Morridin]

Thanks for the answers!

CraigV, that was my thoughs too, i`ve tested it on 2012r2, but installed on Oracle VM Virtual box and everything seems to be ok for 2 days. I even upgrade remote agent on my primary DC (Server 2012), and backups go smoothly, restore jobs are also ok.....

Anyway, I`ll log a support case, as VJ advise me!