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Can I Backup Symantec Messaging Gateway

Hi,

 

i am running Backup Exec 15 Vray Edition.

 

My Hypervisor is Windows Server 2012 R2.

 

Can i backup the Symantec Messaging Gateway virtual machine - its a linux VM?

 

When I try to add it as a server in Backup Exec 15 i get the following message:

The server was unable to complete the requested task

possible cause:

A communication failure occured when attempting to connect to this server.....

 

Is this supported?

 

I am using version 10.6.0-5 of the Symantec Messaging Gateway

 

Many Thanks

 

Jack

1 Solution

Accepted Solutions
Accepted Solution!

Re: Can I Backup Symantec Messaging Gateway

When you say, "add", are you adding the VM to the BE console?  If so, you should not be doing so.  You should just select it from under the VM host.

You should check with Symantec as to what the OS of the VM and then whether the BE remote agent can be installed in it.  If it can, then install the BE remote agent in the VM.

3 Replies
Accepted Solution!

Re: Can I Backup Symantec Messaging Gateway

When you say, "add", are you adding the VM to the BE console?  If so, you should not be doing so.  You should just select it from under the VM host.

You should check with Symantec as to what the OS of the VM and then whether the BE remote agent can be installed in it.  If it can, then install the BE remote agent in the VM.

Re: Can I Backup Symantec Messaging Gateway

ok - i have done this - i'ss try a backup now

thanks

jack

 

Re: Can I Backup Symantec Messaging Gateway

Alternatively, use this KB article to backup SMG's data - https://support.symantec.com/en_US/article.TECH156284.html

You can then use Backup Exec to backup these sets.