Can not select the partition on Backup Exec

[samuelBE]

Hi , I have installed the Backup Exec Agent on Window 2008 Server R2  and I want to backup the second partition there. On Backup Exec Selection List Backup Exec Media Server ,  the Server Comes but the Partitition which i want to backup is greyed out ( I can not select it ). So what do you suggest i do?

[Colin_Weaver]

does this partition have a formatted NTFS volume with a drive letter?

[samuelBE]

yes , it is partitioned with NTFS , primary partition with drive lettr E:

I can see it on backup exec selection list but , i couldnot check it.

[VJware]

Does the this volume get selected when you tick the root i.e. the machine itself ?

Do confirm this volume is not added under global exclusions.

Is the VDS service running on this machine ?

[CraigV]

...can you expand it and select any of the folders there?

Is the media server fully patched and have these patches been push-installed to your remote servers?

Thanks!

[samuelBE]

No the volume is not selected, when i select the machine.

And about the  global exclusion list , it not included, in-fact i have never selected anything on that list

By VDS you mean , the service called Virtual Disk , that found in windows services, if that is it. 

It have not started and i manually started the service still the problem exist.

[samuelBE]

I don't understand... i couldn't select the drive so the list of folders it contain are not visible

patched ? i have updated the media server about 6 monthes ago ... and the remote servers is new server , which i install the agent from the media server remotely, so do i need to patche it??????

[CraigV]

...it's going to be 1 of the first troubleshooting steps a Symantec engineer will ask you to perform if you logged a call with them.

So run LiveUpdate and install any patches still required, and then push-install these patches out.

Lastly...anything different in how this drive is configured?

Thanks!

[VJware]

If you add this remote server via user-defined selections, are you able to select this partition ?

you may need to enable debugging for us or log a formal support case...

[samuelBE]

i have enabled debugging and how would make  formal support case and do i need to pay for that?

[VJware]

If you have an active support maintenance contract, there should be no fees & you can either log via the web or via the phone.

You may also post or PM the debug.

[CraigV]

...if you have support, then you don't have to pay for it. Simply call in, quote your customer number and give it a priority.

If you don't have active support, then you need to log a call that will need to be paid for.

Thanks!

[Donald_Eady]

SamuelBE, 

           Please DM me your information so that we can see what we can do about getting your case created . 

[samuelBE]

My suspect is , it is something to do with authentication . because when i try to manual add the selection using Include, it select it but its directories are not visible , it gives "Query failed".

what i don't understand is, how can it have not authentication problem with C: but have problem with E:, i mean they are both on the same computer.

[CraigV]

...what are the permissions like at the root of the drive? The same as C:\?

[samuelBE]

Yes same as C.