Can not take GRT Exchange with VCenter 4

[Costa_Gustavo]

Hello support. I have BE2012 SP1, when I run a backup on VCenter of VM Exchange 2003 SP2 the exception appears.
 

V-79-57344-38748 - Backup Exec was unable to prepare Microsoft Exchange resources for Granular Recov...

The GRT Exchange Option doesn't work.

when I try to restore I can't see any data of my Exchange.

If I go to run a backup with the agent Exchange on the server the result is OK, and then I see in the restore tab all meta data of my Exchange Server.

The job is configured with:

Virtual machine = only GRT Exchange

Transporte = NBD

any ideas?

Regards.

[theOnkar]

Has this ever worked ?

Are you able to see the VMDK during the restore of the VM ?

Ensure that the remote agent on the Exchange server is updated.

Also ensure the following is met : 

1. Check the default account of Backup exec from Network -> Logon accounts.

2. Check if the following pemissions are met:

Backup account should be a member of Local administrator group and Backup Operators group on both media server and exchange server.

Account should have Exchange Full Administrator role( Exchange 2003) / Exchange Organization Administrator role (Exchange 2007).

Account should be Unique and should have an active mailbox.

Mailbox of the account should not be hidden in Exchange address lists.

[theOnkar]

Also in BE 2012 the GUI is changed.

After you set up an ESX server to be backed up and you choose the GRT option a new server will appear in your GUI; like it was a physical one.

When the server was backup up using the Vmware agent, you can restore GRT files and folders by clicking restore on the new appearing server in the interface as it was physical.

Hope that helps !

[ZeRoC00L]

Remove the Vmware VSS provider and install the Symantec VSS provider:

http://www.symantec.com/business/support/index?page=content&id=TECH129724

[Costa_Gustavo]

I have symantec vss provider.

>vssadmin list providers
vssadmin 1.1 - Herramienta administrativa de línea de comando del
Servicio de instantánea de volumen. (C) Copyright 2001 Microsoft Corp.

Nombre de proveedor 'Symantec Software VSS Provider'
   Tipo de proveedor: Software
   Id. de proveedor: {262b716e-bb23-41b5-aaef-e2c15e767167}
   Versión: 1.0

Nombre de proveedor 'Microsoft Software Shadow Copy provider 1.0'
   Tipo de proveedor: Sistema
   Id. de proveedor: {b5946137-7b9f-4925-af80-51abd60b20d5}
   Versión: 1.0.0.7

[Costa_Gustavo]

Hi, in my media server of BE 2012 the default logon account is "domain\administrator", is member of Domain admins. this account have Exchange Full Administrator role too.

but...in the media server the system logon account is another user "backup". this account isn't set as DEFAULT!!! and this account have not permission domain admins.

All backups runs with de account "domain\administrator"

do you have any suggestion?

Regards.

PS: I understand that the restore option is from the central panel selecting the server

[theOnkar]

Check AOFO In the backup job.

And use System - Microsoft Volume Shadow Copy Providers.

[Costa_Gustavo]

Hi, I have set this option. I tried to test without AOFO and with AOFO with option SYSTEM Provider

this optin is set:

Microsoft Volume Shadow Copy Server (Windows 2003 and later)

System - Use Microsoft Software Shadow Copy Provider

Process logical volumes for backup one at a time - Check

Enable checkpoint restart - Check

Virtual machine backup option:

Use the full backup method for virtual machines that do not support incremental or differential backups

Back up virtual machines that are powered off

Use Backup Exec Granular Recovery Technology (GRT) to enable the restore of individual files and folders from virtual machines

Enable GRT for Microsoft Exchange databases and mailbox items on virtual machines - only thisTransport mode priority list - NBD

I don't understand......

[theOnkar]

Are you able to see the VMDK in the restore job for the entire VM?

[Costa_Gustavo]

Hello theOnkar, in the BE 2012 if I go to VCenter and I want to restore with VMWARE DATA of the VM, I can see the VMDK complete to restore
In the BE 2012 central panel If I go to the server Exchange and I want to restore any file of file system level, I can see the GRT only for files and folders.
If I want to restore exchange data, I CAN'T see the meta data for exchange, the GRT option for Exchange doesn't work.

Regards.

[AmitD]

Hi,

Exchange GRT backup with Vcenter4 is possible with Backup Exec 2012.

however there are few pre requisites .

http://www.symantec.com/docs/HOWTO73784

http://www.symantec.com/docs/TECH55900

http://www.symantec.com/docs/TECH184449

 If your backups are GRT backups then you should be see the server view(file and folder view) in restore . Not only VMDK .

Kindly confirm on the physical disk location you see backups happening as BKF files or IMG00000x folders.

Regards,

Amit Deshpande