Can't Uninstall

[Janice_Smith]

We moved our backup server to a new server and are now trying to uninstall the product off of the original server so that we can get the Remote Agent installed on it.

Everytime I go through the uninstall process it ends up rolling back. Here's the entries in the log:

****************************************************************

VERITAS Backup Exec (TM) 9.0 for Windows Servers Installation Log

Start time: 08-05-2005,16:13:55

****************************************************************
08-05-2005,16:14:04 : Checking to see if the user has administrator privileges.
08-05-2005,16:14:04 : Checking to see if the Backup Exec UI is running.
08-05-2005,16:14:22 : Executing SetCustomActionData_MSI.
08-05-2005,16:14:22 : Executing RemoveMiscBE_MSI
08-05-2005,16:14:22 : Executing ECM_PrepECM.
08-05-2005,16:14:22 : Executing CreateECMRegistryKeys.
08-05-2005,16:14:22 : Executing SetWBTVersion_MSI
08-05-2005,16:14:22 : Executing AddECMRemoveFiles.
08-05-2005,16:14:22 : Executing CA PrepBEMain with target BEMain_PrepBEMain.
08-05-2005,16:14:22 : Executing CopySAPR3MediaToAgentsDir
08-05-2005,16:14:22 : Executing SetRegKeys.
08-05-2005,16:14:22 : Executing MakeBEDBBakFile.
08-05-2005,16:14:22 : Executing CA PrepRAMain with target RAMain_PrepRAMain.
08-05-2005,16:14:22 : Executing CopyRAWS32Media
08-05-2005,16:14:22 : Executing SetRAMainRegKeys.
08-05-2005,16:14:23 : Executing RAMain EnumkeyUpdate.
08-05-2005,16:14:23 : Executing RAMain EnumkeyUpdate.
08-05-2005,16:14:23 : Executing CA PrepAutoLdr with target AutoLdr_PrepAutoLdr.
08-05-2005,16:14:23 : Executing NetCHGR_AddToServiceGroup.
08-05-2005,16:14:23 : Executing VSD_InstallVSDTable.
08-05-2005,16:14:26 : Executing CHGR_CopySCSIDriver.
08-05-2005,16:14:26 : Executing CHGR_CopyOEMSetup.
08-05-2005,16:14:26 : Executing CHGR_SaveInstallInfo.
08-05-2005,16:14:26 : Executing SetVSPRegKeys.
08-05-2005,16:14:27 : Executing CreateBewsaRegistryKeys.
08-05-2005,16:14:31 : Executing MSExch_SetRegKeys.
08-05-2005,16:14:31 : Executing MSSQL_SetRegKeys.
08-05-2005,16:14:32 : Executing IsSBS()
08-05-2005,16:14:32 : Not a Small Business Server.
08-05-2005,16:14:34 : Executing SetMSMInstallDir
08-05-2005,16:14:34 : Executing SetBewsaTargetProperty.
08-05-2005,16:14:34 : BEWSATARGET.52386FC2_5A96_4505_896E_E5A5D41757DC
08-05-2005,16:14:55 : Executing StopBEServices_MSI.
08-05-2005,16:14:55 : Stopping BE services.
08-05-2005,16:15:01 : Executing CA RemoveBEMain with target BEMain_RemoveBEMain.
08-05-2005,16:15:01 : Executing RegCOMServers.
08-05-2005,16:15:01 : Executing RemoveBEServices_MSI.
08-05-2005,16:15:01 : Rolling back removing BE services.
08-05-2005,16:15:01 : Executing RemoveBEDB_MSI.
08-05-2005,16:15:01 : Rolling back removal of BE database.
08-05-2005,16:15:01 : Executing BE_AttachDB.
08-05-2005,16:15:01 : Executing Attach_BEDB.
08-05-2005,16:15:02 : SQL Server running.
08-05-2005,16:15:02 : DRIVER={SQL Server};SERVER=NET2000\BKUPEXEC;Trusted_Connection=Yes
08-05-2005,16:15:03 : Connected to SQL Server.
08-05-2005,16:15:03 : Executing CA ConfigBEMain with target BEMain_ConfigBEMain.
08-05-2005,16:15:03 : Executing RegCOMServers.
08-05-2005,16:15:03 : Executing StopBEServices_MSI.
08-05-2005,16:15:03 : Rolling back stop of BE services.

Is there a way to manually uninstall???

[Ken_Putnam]

This is for the RAWS only, but should give you the outline of what you need to do.

http://seer.support.veritas.com/docs/232443.htm

[Janice_Smith]

I saw that document but was hestiant because only one of the registry keys exist (HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\BackupExecAgentAccelerator).

Will it hurt to only delete that one entry?

[Ken_Putnam]

What I meant was go to those locations and remove all the Veritas entries, then delete any files remaining on your hard drive

[Ajit_Kulkarni]

Hello,

I would like to add that while making any changes to the registry, please be careful. You can copy the registry to another drive before doing any changes as a precautionary measure.


Regards

NOTE : If we do not receive your reply within two business days, this post would be marked "assumed answered" and would be moved to "answered questions" pool.

[Janice_Smith]

Thanks! I deleted the registry entries and files and was able to install the remote agent.