@Thor_T - any chance you could send us a screenshot of the issue? I lead the team who release the new site. We can research more about why it's happening. And I hate to ask, but have you cleared your various web caches to see if it's a problem with the browser storing data from the old site? Thanks. And I apologize for the difficulty you are having.
***Update*** Hey @Thor_T, I have confirmed that we had an intermittent issue with returning our product hierarchy values via API right when you created this case. I am truly sorry for that. We fixed the issue within minutes of that being reported. Could you please go into your Case Create screen just to click on Backup Exec to see if you see Product Feature values now?
