Can't create backup for ralus agent

[TR-BE2014]

We migrated off of Novell OES 2 a couple of months ago, and I need to restore a file from tape. I was able to catalog the tape, but I can't log in to the ralus agent from our BE 2010 R3 media server. I removed and reinstalled the ralus agent. No problem configuring during setup or starting the agent and the ralus agent account is in the beoper group, but when I try to use that logon account, it fails with the "directory or file was not found, or could not be accessed".

The only thing I can think of that changed is that sometime after getting off of novell, I moved the media server into our AD domain. Is there something I need to do for the logon account since the novell server is not in the domain?

[pkh · Accepted solution]

I can't log in to the ralus agent from our BE 2010 R3 media server.

I don't understand what you are trying to do here.  You cannot logon to the RALUS.  It is just a process on the Linux server.

Can you re-direct the file that you are trying to restore onto a directory on the media server?

Is your new Linux/Unix server supported.  Check the SCL below

BE 2010|2010 R2|2010 R3 Software (SCL)

[TR-BE2014]

Thanks. The ralus is on the novell server we shut down just 6 weeks ago, and the file I'm trying to recover is in NSS format. The media server is windows. NSS files can't be restored directly to a windows ntfs file system, so I have to fire up the old novell server, restore the file to it and use the novell client on windows to move it to the windows server because the novell client will translate the nss file to ntfs.

My problem is that the media server has to recognize the novell server, but I'm getting logon account errors for the novell server now, even though I used to back up and restore to this server regularly.

[criley]

My problem is that the media server has to recognize the novell server, but I'm getting logon account errors for the novell server now, even though I used to back up and restore to this server regularly.

Make sure RALUS is loaded first (obviously).

Establish a trust with this server.

You should then create a logon account in Backup Exec for root. That should allow you to authenticate (i.e. browse) to the OES server.

[TR-BE2014]

Ralus is loading fine. According to the docs and the install readme, the way to establish trust is to add my agent to the user defined selections, but when I do that and try to browse, that's where I get the logon errors. Root and another account are in the beoper group on the agent, and I've added those accounts to BE, but I'm not able to use either account to log in.

I also noticed port 10000 isn't listening on the agent, but if that was the problem, I wouldn't be able to load ralus, right?

[criley]

Can you load RALUS into debug mode: http://www.symantec.com/docs/TECH35477

Then try to connect from your media server.

Post back here with the debug log and screenshots that show the error you are seeing.

[TR-BE2014]

OK, here's the log. I've changed part of the media server IP address for the post.

I'm running 2010 R3 SP2 with all updates on media server, and agent with latest updates on linux box.

b58a86b0 Fri Aug 17 11:37:40 2012 : Starting BE Remote Agent
b58a86b0 Fri Aug 17 11:37:40 2012 : Log file: ralusdebug
b58a86b0 Fri Aug 17 11:37:40 2012 : No configuration file specified.  Using default.
b58a86b0 Fri Aug 17 11:37:40 2012 : Log to console: enabled
b58a86b0 Fri Aug 17 11:37:41 2012 : Successfully set the supplementary groups of the process
b58a86b0 Fri Aug 17 11:37:41 2012 : Initialized locks for SSL callbacks
b58a86b0 Fri Aug 17 11:37:41 2012 : Starting NDMP processor
b58a86b0 Fri Aug 17 11:37:41 2012 : NDMPDMainThreadFunc spawned: grpid=1, tid=-1249772640
b581fba0 Fri Aug 17 11:37:41 2012 : FS_InitFileSys
b581fba0 Fri Aug 17 11:37:41 2012 :   libbedsnt5.so could not be loaded: 0x       2 (2)
b581fba0 Fri Aug 17 11:37:41 2012 :   libbedssql2.so could not be loaded: 0x       2 (2)
b581fba0 Fri Aug 17 11:37:41 2012 :   libbedsxchg.so could not be loaded: 0x       2 (2)
b581fba0 Fri Aug 17 11:37:41 2012 :   libbedsxese.so could not be loaded: 0x       2 (2)
b581fba0 Fri Aug 17 11:37:41 2012 :   libbedsmbox.so could not be loaded: 0x       2 (2)
b581fba0 Fri Aug 17 11:37:41 2012 :   libbedspush.so could not be loaded: 0x       2 (2)
b581fba0 Fri Aug 17 11:37:41 2012 :   libbedsnote.so could not be loaded: 0x       2 (2)
b581fba0 Fri Aug 17 11:37:41 2012 :   libbedsmdoc.so could not be loaded: 0x       2 (2)
b581fba0 Fri Aug 17 11:37:41 2012 :   libbedssps2.so could not be loaded: 0x       2 (2)
b581fba0 Fri Aug 17 11:37:41 2012 :   libbedssps3.so could not be loaded: 0x       2 (2)
b581fba0 Fri Aug 17 11:37:41 2012 :   libbedsupfs.so could not be loaded: 0x       2 (2)
b581fba0 Fri Aug 17 11:37:41 2012 :   libbedsshadow.so could not be loaded: 0x       2 (2)
b581fba0 Fri Aug 17 11:37:41 2012 :   libbedsoffhost.so could not be loaded: 0x       2 (2)
b581fba0 Fri Aug 17 11:37:41 2012 :   loaded libbedsvx.so
b581fba0 Fri Aug 17 11:37:41 2012 :   loaded libbedsrman.so
b581fba0 Fri Aug 17 11:37:41 2012 :   loaded libbedssms.so
b581fba0 Fri Aug 17 11:37:41 2012 :   loaded libbedssmsp.so
b581fba0 Fri Aug 17 11:37:41 2012 :   libbedsra.so could not be loaded: 0x       2 (2)
b581fba0 Fri Aug 17 11:37:41 2012 :   libbedsdb2.so could not be loaded: 0x       2 (2)
b581fba0 Fri Aug 17 11:37:41 2012 :   loaded libbedsedir.so
b581fba0 Fri Aug 17 11:37:41 2012 :   libbedsvmesx.so could not be loaded: 0x       2 (2)
b581fba0 Fri Aug 17 11:37:41 2012 : Initializing FSs
b581fba0 Fri Aug 17 11:37:41 2012 : Function called: RMAN_InitFileSys
b581fba0 Fri Aug 17 11:37:41 2012 : Using 'UTF-8' Encoding.
b581fba0 Fri Aug 17 11:37:41 2012 : Using vfm path /opt/VRTSralus/VRTSvxms from config.
b581fba0 Fri Aug 17 11:37:41 2012 : Sucessfully set VFM_PRIVATE_ROOT env to /opt/VRTSralus/VRTSvxms.
b581fba0 Fri Aug 17 11:37:41 2012 : VFM_PRIVATE_ROOT was set with value /opt/VRTSralus/VRTSvxms
b581fba0 Fri Aug 17 11:37:41 2012 :      VXMS Initialization OK.
b581fba0 Fri Aug 17 11:37:41 2012 : Detected Mounted Filesystem: type <reiserfs> mounted at </>
b581fba0 Fri Aug 17 11:37:41 2012 : Detected Mounted Filesystem: type <proc> mounted at </proc>
b581fba0 Fri Aug 17 11:37:41 2012 : Detected Mounted Filesystem: type <sysfs> mounted at </sys>
b581fba0 Fri Aug 17 11:37:41 2012 : Detected Mounted Filesystem: type <debugfs> mounted at </sys/kernel/debug>
b581fba0 Fri Aug 17 11:37:41 2012 : Detected Mounted Filesystem: type <tmpfs> mounted at </dev>
b581fba0 Fri Aug 17 11:37:41 2012 : Detected Mounted Filesystem: type <devpts> mounted at </dev/pts>
b581fba0 Fri Aug 17 11:37:41 2012 : Detected Mounted Filesystem: type <fusectl> mounted at </sys/fs/fuse/connections>
b581fba0 Fri Aug 17 11:37:41 2012 : Detected Mounted Filesystem: type <securityfs> mounted at </sys/kernel/security>
b581fba0 Fri Aug 17 11:37:41 2012 : Detected Mounted Filesystem: type <adminfs> mounted at </admin>
b581fba0 Fri Aug 17 11:37:41 2012 : Detected Mounted Filesystem: type <novfs> mounted at </var/opt/novell/nclmnt>
b581fba0 Fri Aug 17 11:37:41 2012 : Detected Mounted Filesystem: type <nsspool> mounted at </opt/novell/nss/mnt/.pools/POOL2_DST>
b581fba0 Fri Aug 17 11:37:41 2012 : Detected Mounted Filesystem: type <nsspool> mounted at </opt/novell/nss/mnt/.pools/CPCPOOL1>
b581fba0 Fri Aug 17 11:37:41 2012 : Detected Mounted Filesystem: type <nsspool> mounted at </opt/novell/nss/mnt/.pools/EMCH_INT>
b581fba0 Fri Aug 17 11:37:41 2012 : Detected Mounted Filesystem: type <nsspool> mounted at </opt/novell/nss/mnt/.pools/CPCPOOL2>
b581fba0 Fri Aug 17 11:37:41 2012 : Detected Mounted Filesystem: type <nsspool> mounted at </opt/novell/nss/mnt/.pools/EMCHPOOL>
b581fba0 Fri Aug 17 11:37:41 2012 : Detected Mounted Filesystem: type <nssadmin> mounted at </_admin>
b581fba0 Fri Aug 17 11:37:41 2012 : INFORMATIONAL: Zero value found for 'DisableRMAL' from ralus.cfg, allowing RMAL to initialize
b581fba0 Fri Aug 17 11:37:41 2012 : Successfully resolved the "ndmp" service to port: 10000 (host order)
b581fba0 Fri Aug 17 11:37:41 2012 : BETCPListener successfully installed a signal handler for SIGTERM
b581fba0 Fri Aug 17 11:37:41 2012 : Could not create an IPv6 socket at this time, reason:An error occurred during a socket creation operation: Error Code: 97, System Error Message: Address family not supported by protocol
b581fba0 Fri Aug 17 11:37:41 2012 : SocketService::IsSystemDualIP: No support found for IPv6 currently
b581fba0 Fri Aug 17 11:37:41 2012 : Started NDMP Listener on port 10000
b4465ba0 Fri Aug 17 11:37:51 2012 : NrdsAdvertiserThread: advertisement cycle started.
b4465ba0 Fri Aug 17 11:37:51 2012 : RMAN_EnumSelfDLE: AgentConfig GetOracleDBNames returned error. If Oracle Agent is installed, please run AgentConfig.
b4465ba0 Fri Aug 17 11:37:51 2012 : NrdsAdvertiserThread: EnumSelfDLE for file system 14 returned 0(0x0) and 0 DLEs
b4465ba0 Fri Aug 17 11:37:51 2012 : BENetConfigEx: Successfully refreshed adapter information.
b4465ba0 Fri Aug 17 11:37:51 2012 : NrdsAdvertiserThread: EnumSelfDLE for file system 22 returned 0(0x0) and 1 DLEs
b4465ba0 Fri Aug 17 11:37:51 2012 : NrdsAdvertiserThread: Nrds Message Len : 152.
b4465ba0 Fri Aug 17 11:37:51 2012 : VX_RemoveDLE: DestroyDLE()
b4465ba0 Fri Aug 17 11:37:51 2012 : NrdsAdvertiserThread: Security is enabled!!!
b4465ba0 Fri Aug 17 11:37:51 2012 : This instance of BETCPListener was not requested to install a signal handler and hence will not install one!
b4465ba0 Fri Aug 17 11:37:51 2012 : BENetConfigEx: Successfully refreshed adapter information.
b4465ba0 Fri Aug 17 11:37:51 2012 : NrdsAdvertiserThread: connect to target=152.2.xxx.xxx port=6101 failed
b4465ba0 Fri Aug 17 11:37:51 2012 : NrdsAdvertiserThread: Retrying in 60 seconds
b3c64ba0 Fri Aug 17 11:37:56 2012 : NrdsAdvertiserThread: negative (purge) advertisement cycle started.
b3c64ba0 Fri Aug 17 11:37:56 2012 : NrdsAdvertiserThread: no purge is pending.
b3c64ba0 Fri Aug 17 11:37:56 2012 : NrdsAdvertiserThread: negative (purge) advertisement cycle complete.  Waiting 240 minutes before advertising again.
b4465ba0 Fri Aug 17 11:38:51 2012 : NrdsAdvertiserThread: Security is enabled!!!
b4465ba0 Fri Aug 17 11:38:51 2012 : This instance of BETCPListener was not requested to install a signal handler and hence will not install one!
b4465ba0 Fri Aug 17 11:38:51 2012 : BENetConfigEx: Successfully refreshed adapter information.
b4465ba0 Fri Aug 17 11:38:51 2012 : NrdsAdvertiserThread: connect to target=152.2.xxx.xxx port=6101 failed
b4465ba0 Fri Aug 17 11:38:51 2012 : NrdsAdvertiserThread: Retrying in 60 seconds
b58a86b0 Fri Aug 17 11:39:16 2012 : Stopping remote agent due to receipt of 'SIGTERM'
b58a86b0 Fri Aug 17 11:39:16 2012 : Remote agent exiting, cancelling 4 joinable threads
b581fba0 Fri Aug 17 11:39:17 2012 : Detected a SIGTERM delivered to the process! Quitting the listener ...
b581fba0 Fri Aug 17 11:39:17 2012 : ndmpRun: exiting
b4c66ba0 Fri Aug 17 11:39:21 2012 : time to exit thread
b3c64ba0 Fri Aug 17 11:39:21 2012 : time to exit thread
b4465ba0 Fri Aug 17 11:39:21 2012 : time to exit thread
 

[TR-BE2014]

Maybe our license has expired. Would that cause these kinds of errors, or would I get a clear message about the license?

[TR-BE2014]

Well, I stand corrected. In a fit of desperation, I went ahead and restored the novell files directly to the windows server and it worked. The last time I tried that, the restored files were garbage, but it would have been older versions of both windows and oes (or possibly netware).

Thanks to all for the responses.