Can't install Agents

[Lars_Petersen]

Hi,

I upgrade from 9.1 to 10. Installed all hotfixes like BE SP1.

Then I wanted to update the agents, but it fails to do so.
On the console under Tools I use the "Install Remote Agents" option.

I add a server (done this many time under 9.1 with out problems).

The remote installer tries to push the file, but fails with "The system cannot find the path specified"

Here a copy of the puch log file:
==========
** LOG 1 STARTED **->(04/15/05 10:49:57)
1:(04/15/05 10:49:57)->SetDestinationConnection called:\\S101M004,emea\e101_a_0001,
1:(04/15/05 10:49:57)->SDC calling GetPrincipalSID:\\S101M004,emea\e101_a_0001
1:(04/15/05 10:49:57)->Destination connection established:0, GSLP:0, Returning:0
1:(04/15/05 10:49:57)->put_SourceShare:C:\Program Files\VERITAS\Backup Exec\NT\Agents\Rant32
1:(04/15/05 10:49:57)->put_DestinationShare:C$
1:(04/15/05 10:49:57)->IncludeFiles called:C:\Program Files\VERITAS\Backup Exec\NT\Agents\Rant32\RantPush.lst
1:(04/15/05 10:49:57)->BE_InstallObjects called.
1:(04/15/05 10:49:57)->CopyComponents:C:\Program Files\VERITAS\Backup Exec\NT\Agents\Rant32\BEComReg.exe,\\S101M004\C$\Program Files\Common Files\VERITAS Shared\BEComReg.exe
1:(04/15/05 10:49:57)->Component exists and is same or newer.
1:(04/15/05 10:49:58)->CopyComponents:C:\Program Files\VERITAS\Backup Exec\NT\Agents\Rant32\BEComUtil.exe,\\S101M004\C$\Program Files\Common Files\VERITAS Shared\BEComUtil.exe
1:(04/15/05 10:49:58)->Component exists and is same or newer.
1:(04/15/05 10:49:58)->GetComputerDomain WkstaInfo:\\S101M004,EMEA
1:(04/15/05 10:49:58)->SecureRegComponent called:NON-BDC
1:(04/15/05 10:49:58)->Calling GetPrincipalSID:\\S101M004,emea\e101_a_0001
1:(04/15/05 10:49:58)->BE_InstallObjects Finished.
1:(04/15/05 10:49:58)->BE_CreateInstallJob called.
1:(04/15/05 10:49:58)->BE_PushFiles called.

================

I even tried to copy to copy the \rant32 folder to the target server. Started the cmd file to setup. It runs for a while and ends without any errors.
The drivers are not installed. Cant find them in msinfo32 nor is anything else to find.


HELP!

Lars

PS: Can it be, that the agent that came with v10 is no good (downloaded the trial version, but use my new license codes)?

[ashwin_pawar_2]

This error can happen if the NDMP TCP/IP port 10000 is already in use. FIrst of all go to services.msc and check out if the "Remote agent" service have been installed or not? If its not then perform these steps.




1. Open a command prompt

2. Type netstat -a, this will give the compelte list of ports being used by applications. Check for port 10000 , If its in use then this could be the cause because remote agent needs this port to be free.





Perform one of the following :
You have two options to choose from
1. Either Remove/change 3rd party application to free up port 10000

OR

2. Change NDMP to use a different port.

http://seer.support.veritas.com/docs/255174.htm


http://support.veritas.com/docs/256076





Incase the port is not in USE by any other application then, Try silent install.
How to do a manual / silent install of the Backup Exec 9.x and 10.0 Remote Agent for Windows Servers (RAWS) if the push install does not succeed
http://support.veritas.com/docs/265736

[Madhuri_Shenoy]

Hello,

In reference to our previous reply to your post, we would request you to update us on the progress.

However, if we do not receive your reply within two business days, this post would be marked "assumed answered"and would be moved to "answered questions"pool.


Thanks!

[Madhuri_Shenoy]

As per our previous reply, marking the case as "assumed answered" and moving it to "answered questions" pool.