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Can't install BE Agent on Win 7 machine

DrocSemaj
Level 2

 

Hello,

I am installing the remote agent for BE 2014 on several Win7 computers.  The BE server is a Win2008Standard SP2.  All of the installs have gone off without a hitch except for one computer.  BE gives the following error each time I attempt to load the agent:  "Error connecting to the remote computer. Ensure that the computer is available, has WMI enabled, and is not blocked by a firewall.  8".  

I have turned off the firewall, I have ensured WMI is enabled (as far as I can tell), and the Win7 machine is connected to the network, and the domain, and I can ping the server and the server can ping the computer. 

What am I missing?  I just don't know what else to check.

Any help would be great!

-CG.

 

1 ACCEPTED SOLUTION

Accepted Solutions

VJware
Level 6
Employee Accredited Certified

Try locally installing the Remote Agent - https://www.veritas.com/support/en_US/article.TECH179142

View solution in original post

4 REPLIES 4

CraigV
Moderator
Moderator
Partner    VIP    Accredited

Hi CG,


Check the 2 TNs below and see if they help you at all:

https://www.veritas.com/support/en_US/article.TECH177317

https://www.veritas.com/support/en_US/article.TECH128062

Thanks!

VJware
Level 6
Employee Accredited Certified

Try locally installing the Remote Agent - https://www.veritas.com/support/en_US/article.TECH179142

DrocSemaj
Level 2

This worked.  Thank you so much!

mabuzaid
Level 2

Thanks - it worked for me as well to install the software locally however i would like to know what is the solution for that?

As I need to update the Agents and the only way to do it is through BackupExec server?