05-08-2014 02:14 AM
Hi there,
I installed sp4 on my media server and startet updating the agents. 2/3 worked, but 1/3 didn't (some Win2008, some Win2003)... The first server I tried to troubleshoot also fails to update manually - the wizard simply does nothing. I uninstalled the old agent and tried again to install the agent out of the raws64-folder, but it keeps hanging in the progress tab with estimated install time - 3 min. Rebooting the server and renaming the old folder didn't work either.
This particular server is an Windows2008 R2 with SP1. The eventlog doesn't give me any hints.
How can I get the agent-service back to life again?
Cheer
Marcel
05-08-2014 02:25 AM
05-08-2014 02:46 AM
Hi,
I already tried that ...
The agent also hangs when starting a repair installation. The Backup exec Agent-item is now gone out of "add remove programs" but the services are still running. I stopped the services, tried to install again - same issue.
I tried another server that also failed installing from the media server - same issue - 3 minutes install time but nothing happens.
05-20-2014 02:56 AM
I opened a ticket and got the recommendation, to do a complete manual uninstallation (with deleting registry keys and so on) but I still can't install an agent ... setup still hangs forever.