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Can't install remote agent for windows locally or remotely on exchange server 2010

Ahmad_Matar
Level 3
Partner Accredited

we have the following:

1. Windows Server 2008 R2 (backup exec 2010 server).

2. Windows Server 2008 R2 (exchange 2010 mailbox, hub and client access roles).

when trying to install Remote agent for windows remotely from BE 2010 console or locally on exchange server, it fails with this error message:

Install failed with error code 1603

and the follwoing errors appears in the event viewer:

First one:

Product: Symantec Backup Exec Remote Agent for Windows Systems -- Error 1402.Could not open key: UNKNOWN\Components\EC15ED05E7646F047828B5113B2CDBF5\02B9C63B5E66EE444BFA2638F3F49648. System error 5. Verify that you have sufficient access to that key, or contact your support personnel.

Second one:

Product: Symantec Backup Exec Remote Agent for Windows Systems - Update '{38B3CF80-E358-4BF5-9821-6059E5DF2F1A}' could not be installed. Error code 1603

any ideas to help us solving this problem.
1 ACCEPTED SOLUTION

Accepted Solutions

Ahmad_Matar
Level 3
Partner Accredited

here the solution:

1. Use Regedit, search for the key (02B9C63B5E66EE444BFA2638F3F49648)

2. from permissions select the owner and click on inherit permissions

Problem was solved.

View solution in original post

1 REPLY 1

Ahmad_Matar
Level 3
Partner Accredited

here the solution:

1. Use Regedit, search for the key (02B9C63B5E66EE444BFA2638F3F49648)

2. from permissions select the owner and click on inherit permissions

Problem was solved.