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Can't install remote agent on 64bit windows storage server

Allay_DeManny
Level 4
We have a 64BIT Windows Storage Server setup and i am trying to install a Remote Agent for Windows.

When I try to install from add remove programs I get an error "remote installations to 64bit computers not supported"

When I try from the cmd-line I get errors saying "the installation package is not support by this processor type" and "the image file... is for a machine type other than the current machine".

Does anyone know what I can do to install he remote agent. Thanks in advance,
A
5 REPLIES 5

Ken_Putnam
Level 6
From the v10d SCL at http://seer.support.veritas.com/docs/278254.htm


15. Remote Agent support requires the download of an updated Remote Agent for Windows Servers for x64. The latest version of the agent is located at http://support.veritas.com/docs/280701

Asma_Tamboli
Level 6
Hello Alun,

Could you please update us on the issue? Have you already installed the hotfix 1? Have you been able to install the remote agent?

Thanks!

Allay_DeManny
Level 4
Thanks for your response. I haven't been in work to try this but will do so today. Will let you know the outcome...

-A

Amruta_Bhide
Level 6
Hello,
We await a Response from you.

Thanks
Regards

Allay_DeManny
Level 4
Now working. Thanks a lot for your help.