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Can't open Continuous Protection Server Admin Console

TrishaA
Level 3

Hello,

I am trying to open the Backup Exec CPS Console on the server that I see the services running on. When I try to do this I get the error: The Administration Console could not connect to the Continuous Protection Server Continuous Management Service. Please check the status of the computer running the CPS Continuous Management Service and the network connections.

I have already checked that all of the CPS services are running and they are running on the same server I tried to opent the console on, so there shouldn't be any problems with the network setup.

Any ideas on how to get into the software or find out anything about how it's setup?

Thanks!

Trisha

3 REPLIES 3

lmosla
Level 6

Hello,

Please check out the following links for help on this issue:

 http://www.symantec.com/docs/TECH42692

http://www.symantec.com/docs/TECH47161

TrishaA
Level 3

Hi Imosla,

Thanks for the reply. I have checked those issues and still cannot open the console.

Trisha

lmosla
Level 6

TrishaA,

Make sure that Antivirus software isnt getting in the way. 

Also, check out page 150 of the BECPS Admin guide http://www.symantec.com/business/support/index?page=content&id=DOC4241