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Can't uninstall BackupExec 2010 R3

Ever since we updated 2010 R3 a couple of days ago we've been running into massive problems. We can't get any of the services to start, even after updating the service account. After trying everything, including multiple solutions on this forum, we've finally decided to just uninstall it and start fresh.

 

We can't even do that. Amazing. Here's the uninstall log, can someone please help us? We've been unable to use this software and backup any data for going on 4 days now...

10-14-2015,11:51:12 : Loading XML from:
10-14-2015,11:51:12 : C:\ProgramData\Symantec\Backup Exec\{06B4D29D-D713-4EF3-B399-C4346FB84FF3}\IFProducts.xml
10-14-2015,11:51:12 : RawsDlgSequence::CheckInstMode
10-14-2015,11:51:13 : BEOperations::BE_GetInstalledProdCodeVersion()
10-14-2015,11:51:13 : Found Current_PID BEWS Product.
10-14-2015,11:51:13 : Equal PIDs.
10-14-2015,11:51:13 : Installing Version 13.0.5204; (Major=13, Minor=0, Build=5204) = Target Version 13.0.5204; (Major=13, Minor=0, Build=5204)
10-14-2015,11:51:13 : Equal PIDs, Maintenance Mode.
10-14-2015,11:51:13 : Running in Maintenance Mode
10-14-2015,11:51:13 : Continuing install using Non-Cached media
10-14-2015,11:51:15 : AgentSeqDlgs::Misc_BE_CommonOps
10-14-2015,11:51:15 : User passed in param file. Processing...
10-14-2015,11:51:15 : Setting: /DEST:
10-14-2015,11:51:15 : Setting: /SNO:
10-14-2015,11:51:15 : Setting: /TS:
10-14-2015,11:51:15 : Setting: /TD:
10-14-2015,11:51:15 : Setting: /DOCS:
10-14-2015,11:51:15 : Setting: /LOADER:
10-14-2015,11:51:15 : Setting: /SHAREPT:
10-14-2015,11:51:15 : Setting: /EXCH:
10-14-2015,11:51:15 : Setting: /SQL:
10-14-2015,11:51:15 : Setting: /BACKUPDATA:
10-14-2015,11:51:15 : Setting: /BACKUPDIR:
10-14-2015,11:51:15 : Setting: /NWA:
10-14-2015,11:51:15 : Setting: /DLOR:
10-14-2015,11:51:15 : Setting: /VTL:
10-14-2015,11:51:15 : Setting: /MAC:
10-14-2015,11:51:15 : Setting: /RAULUS:
10-14-2015,11:51:15 : Setting: /COPYCONFIG:
10-14-2015,11:51:15 : Setting: /DBSERVER:
10-14-2015,11:51:15 : Setting: /SQLXSETUPFILE:
10-14-2015,11:51:15 : Setting: /SQLXSETUPLANG:
10-14-2015,11:51:15 : Launching UI Install
10-14-2015,11:51:18 : Terminal Services enabled.
10-14-2015,11:51:18 : Terminal Services server has been set to Install mode.
10-14-2015,11:51:18 : Unregistering with LiveUpdate
10-14-2015,11:51:19 : Unregistering with LiveUpdate
10-14-2015,11:51:21 : Starting Install
10-14-2015,11:51:21 : Launching MSI: C:\ProgramData\Symantec\Backup Exec\{06B4D29D-D713-4EF3-B399-C4346FB84FF3}\Media\Symantec Backup Exec for Windows Servers.msi
10-14-2015,11:51:21 : Cleaning stand-alone BELAT
10-14-2015,11:51:21 : Discovered Total Actions: 0
10-14-2015,11:51:21 : The return code from the MSI is: 2
10-14-2015,11:51:33 : Install was NOT successful. Skipping post install actions for BE.
10-14-2015,11:51:33 : The return value for Symantec Backup Exec returned error code: 2
10-14-2015,11:51:33 : Clean up Symantec installer keys.
10-14-2015,11:51:33 : Cleaning up the symc status key
10-14-2015,11:51:34 : Terminal Services enabled.
10-14-2015,11:51:34 : Terminal Services server has been set to Execute mode.
10-14-2015,11:51:39 : BeSeqDlgs:Smiley Very HappylgInstallComplete
10-14-2015,11:51:39 : AgentSeqDlgs::Misc_BE_CommonOps
10-14-2015,11:51:39 : Dialog Sequence Returning errorlevel 2
10-14-2015,11:51:39 : Setting up failed completion dialog.
10-14-2015,11:51:39 : Initialize the telemetry items on the dialog
10-14-2015,11:51:39 : Done setting up completion dialog (Install).

 

1 Solution

Accepted Solutions
Accepted Solution!

Possibly a "manual" uninstall

Possibly a "manual" uninstall is needed. You would be able to find third-party links on how to manually uninstall BE, however I would suggest following pkh's advice and log a formal support case so that an engineer can assist you further.

4 Replies

I tried all the solutions in

I tried all the solutions in this article and still can't uninstall.

https://www.veritas.com/support/en_US/article.TECH194540

You need to log a support

You need to log a support case with Veritas and get the engineer to uninstall it for you
Accepted Solution!

Possibly a "manual" uninstall

Possibly a "manual" uninstall is needed. You would be able to find third-party links on how to manually uninstall BE, however I would suggest following pkh's advice and log a formal support case so that an engineer can assist you further.

I might have done that had I

I might have done that had I gotten a response, after 5 days we had to attempt a manual uninstall from some other website since every Veritas/Symantec link on Google went to a page no longer found...

 

Just running into problem after problem. After finally getting it to reinstall LiveUpdate keeps "timing out" in the middle of updates. This software is terrible. Would never recommend.