02-27-2015 01:45 PM
Attempting to upgrade from BE 2012 to 2014 SP2. When I try, I get this error message: "The latest Backup Exec service pack is not installed on this computer. Use LiveUpdate to install the service pack, and then run the installation again."
Ran LiveUpdate and everything is up to date. Found this KB article, which is my exact issue - http://www.symantec.com/docs/TECH218181 The solution in this article is to download the hotfix, however the link to the supposed "hotfix" is actually a link to BE 2014 SP1, which does me no good - I can't install 2014 SP1 because I'm not running 2014. And I can't upgrade to 2014 because, well, see above... Pandora's box...
The article does mention downloading 2014 with SP1 embedded, however that is no longer an option that I see on fileconnect - only SP2 embedded, which is what I'm attempting to use in the first place. Did the issue get fixed with SP1 and then broken again with SP2? What's the fix?
03-01-2015 08:45 AM
...you might want to log a call with Symantec. I haven't seen this particular error being logged on Connect, so it's worth the techs taking a look.
that said, have you tried to redownload the latest BE 2014 ISO and run the upgrade?
03-01-2015 08:52 PM
Would you pls post the install log ? Thanks.
03-04-2015 12:53 PM
Sorry for the delay, I've been out of the office. Attached is the install log.
03-04-2015 08:19 PM
This log doesn't seem to have any errors or warnings. Would you pls run the SymHelp tool and upload or PM the results. Thanks.
03-05-2015 02:48 PM
I sent the SymHelp results to you in a PM. One warning item that sticks out to me is "The installed version of Backup Exec Server is not the latest," where it says my installed version is 2014, which it is not - 2012 is my installed version.
03-08-2015 10:16 PM
Had a look @ your log file and it doesn't seem to match the logs as per TECH218181. Would you pls log a support case for an engineer to have a look @ your setup and assist you with the upgrade. Thanks.
03-09-2015 08:54 AM
I'll open a support case. Thanks for your efforts.