Cannot Deploy Backup Exec Agent to Windows 2012R2 VM

[Kwezi100]

Hi, 

Please help, I am having challenges deploying a backup exec agent to a VM. I get the error attached.

[PJ_Backup]

Hi,

Three suggestions to try as follows:

1. As per the Admin guide (select from here: https://www.veritas.com/content/support/en_US/article.100040087) please try manually installing the agent on the VM itself rather than pushing the agent out from the Backup Exec Media Server (the BEMS) - basically copy the
C:\Program Files\Backup Exec\Agents\RAWS32 or RAWSX64 directory to the VM and double-click Setup.exe.

2. Double check that the Backup Exec Service Account (BESA) has the required permissions on the remote server - again refer to the Admin Guide - for example here:
https://www.veritas.com/content/support/en_US/doc/59226269-140215363-0/v53888222-140215363

3. In a similar case this TN was referred to:
https://www.veritas.com/support/en_US/article.100040776 - Remote Agent for Windows cannot be updated on Windows Server 2012 R2
Although your specific error isn't mentioned on the TN, would still recommend investigating this...

PJ

[kf2013]

Any firewall between the backup exec server and client computer?

or host based firewall on client computer that blocking the traffic from Backup exec server?