Cannot Renew Maintenance Contract SBE 2012

[hendrabozzie]

Dear All,

I will renewing my maintenance contracts for BE2012, by following the instruction I'm trying to update the license.

I got license from distributor like this:

1. SYMC BACKUP EXEC 2014 AGENT FOR WINDOWS WIN PER SERVER RENEWAL ESSENTIAL 12 MONTHS EXPRESS BAND S
2. SYMC BACKUP EXEC 2014 SERVER WIN PER SERVER RENEWAL ESSENTIAL 12 MONTHS EXPRESS BAND S

After I trying to update the license, the expired of day is not change..

What should have to do, should I upgrade the SBE to 2014 before or any suggestion?

Thanks,

Hendra.

[pkh · Accepted solution]

Since your renewal is for BE 2014, it is possible that the .slf files are meant for BE 2014.  Confirm this with the Symantec Licencing Department.

[hendrabozzie]

@pkh,

Thanks for your advice...