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Cannot backup Ubuntu 12.04 with Backup Exec 2014 SP2

I have not being able to backup Ubuntu 12.04 with backup exec 2014.

some results from my ubuntu server

ps -elf | grep beremote | grep -v grep
4 S root      1558     1  0  80   0 - 107294 hrtime 23:37 ?       00:00:00 /opt/VRTSralus/bin/beremote

sudo strings /opt/VRTSralus/bin/beremote | grep -i version
_ZN21type_conversion_errorD1Ev
_ZN21type_conversion_errorD0Ev
_ZTS21type_conversion_error
_ZTI21type_conversion_error
_ZNK21type_conversion_error4whatEv
_ZTV21type_conversion_error
_Z14ndmpSetVersionPvt
_Z14ndmpGetVersionPv
21type_conversion_error
conversion of data to type "
ndmpdApiLog: version:%u
ndmpdConnectOpen: protocol_version:%ld.
VMWARE_AGENT_CREATE_VERSION_7_VM
V2V_VM_VERSION
P2V_VM_VERSION
NDMP_PROP_PEER_PROTOCOL_VERSION
Engine doesn't use the minimum protocol version supported by this agent.  Engine rev is
VERITAS_Backup_Exec_File_Version=14.1.1786.1093

I seen this message, but I am not sure if it means anything Engine doesn't use the minimun protocol......

I disabled IPV6, on my windows Backup Exec 2014 server I get the

Browser Failure

Failure to browse [ROOT]

A network connection could not be established.

 

Thanks

 

20 Replies

Ubuntu isn't officially

Ubuntu isn't officially listed as compatible with BE 2014

And "Engine doesn't use the minimum protocol version supported by this agent." appears when the BE media server and the remote agent are running different versions.

Ubuntu 12.04 is supported by

Ubuntu 12.04 is supported by BE 2014. See the SCL below. http://www.symantec.com/docs/TECH217478 You should upgrade to SP4 and patch the RALUS to SP4. See my blog below https://www-secure.symantec.com/connect/blogs/how-install-patches-ralus-rmals-and-rams

Is supported, but no SP4 for

Is supported, but no SP4 for backup exec 2014

Sorry. I got my BE versions

Sorry. I got my BE versions mixed up. There is no SP4 for BE 2014. However, you should still patch your RALUS to the latest SP

I run the install update for

I run the install update for the SP2 and HF227745 but I get the following message while installing

 

Current Backup Exec RALUS base version installed on system : 1786
Current Backup Exec RALUS patch version installed on this system : 1786.1093
Installing RALUS patch 1786.227745 for Linux64...

Stopping RALUS service...
Stopping Symantec Backup Exec Remote Agent ....
Stopping Symantec Backup Exec Remote Agent:                              [  OK  ]
Newer AOFO-L driver present for RALUS...updating
Verifying archive integrity... All good.
Uncompressing Symantec symbdsnap, build 3.1.0-51855.........................................................................................................................
This distribution is not supported.  Exiting install.
Finished installing RALUS patch...restarting RALUS services...
Starting Symantec Backup Exec Remote Agent ......
Starting Symantec Backup Exec Remote Agent:                              [  OK  ]

This distribution is not supported.  Exiting install.....Is that telling me that this did not install correctly?

 

No. The patch is successful,

No. The patch is successful, but Ubuntu does not support AOF. This is expected

I uninstalled Ralus and

I uninstalled Ralus and installed the following order: 

RALUS_RMALS_RAMS-1886.0.tar.gz (from original media)

Reboot

RALUS_RMALS_RAMS-1786.1093.tar.gz

Reboot

ralus1786.1093SP2.tar.gz

reboot

ralus1786.1103HF227745.tar.gz

Reboot

same error

I don't know how you

I don't know how you get

RALUS_RMALS_RAMS-1886.0.tar.gz

In my BE 2014 installation DVD, I have

RALUS_RMALS_RAMS-1786.1093.tar.gz

RALUS_RMALS_RAMS-1786.1093.ta

RALUS_RMALS_RAMS-1786.1093.tar.gz

Reboot

ralus1786.1009HF218257.tar.gz

ralus1786.1093SP2.tar.gz

reboot

ralus1786.1103HF227745.tar.gz

Reboot

same error

1. Do you still get the

1. Do you still get the minimum protocol error message? 2. Is IPv6 disabled on the Linux server? 3. Are you able to telnet to and from the remote server and the media server using port 10000? 4. Are you able to right-click on the Linux server and establish trust? 5. Is the BE credential part of the BEoper group?

When you say the same error,

When you say the same error, do you mean "Engine doesn't use the minimum protocol version supported by this agent" OR do you mean "Failure to browse [ROOT]" ?

Is a trust relationship established between the Linux server and the BE media server ?

Is port 10000 available on the remote server ?

 

The "not supported is laways

The "not supported is laways there... maybe for the Open FIle option

IPV6 is diabled and the agent launches the backup exec client on port 10000. 

 

I can add the server and authenticate with Backup Exec 2014 server, but I get the "ROOT failura to browse" message whe I try to select a partition.

 

 

1. Do you still get the

1. Do you still get the minimum protocol error message?

Yes

2. Is IPv6 disabled on the Linux server?

Yes

3. Are you able to telnet to and from the remote server and the media server using port 10000?

Yes

4. Are you able to right-click on the Linux server and establish trust?

Yes

5. Is the BE credential part of the BEoper group?

Yes

Have you added the Linux

Have you added the Linux server via IP or FQDN or both ? And I assume you are using the "root" account as the logon account ?

These KB articles may apply -

https://support.symantec.com/en_US/article.TECH192365.html

https://support.symantec.com/en_US/article.TECH200532.html

Pls enable SGMon debugging on the BE media server, attempt to browse the Linux server and attach the debug logs over here.

Here is the log p {

Here is the log

 

1581 BEREMOTE 2800 5/4/2015 7:01:55 PM 7828 [dsss] | NDMP open enumeration returning: 0xe00084af

1580 BEREMOTE 2800 5/4/2015 7:01:55 PM 7828 [dsss] + rpcdssession.cpp (747):

1579 BEREMOTE 2800 5/4/2015 7:01:55 PM 7828 [dsss] | ERROR: Begin failed!

1578 BEREMOTE 2800 5/4/2015 7:01:55 PM 7828 [dsss] + openndmpenum.cpp (542):

1577 BEREMOTE 2800 5/4/2015 7:01:55 PM 7828 [dsss] | Begin enumeration returned: 0xe00084af

1576 BEREMOTE 2800 5/4/2015 7:01:55 PM 7828 [dsss] + openndmpenum.cpp (530):

1575 BEREMOTE 2800 5/4/2015 7:01:55 PM 7828 [ndmp\ndmpcomm] - ERROR: e00084af Error: unknown error

1574 BEREMOTE 2800 5/4/2015 7:01:55 PM 7828 [dsss] | Oracle VXBSA RMAN Linux agent not authorized. Oracle VXBSA RMAN Linux devices will be filtered out.

1573 BEREMOTE 2800 5/4/2015 7:01:55 PM 7828 [dsss] + dsndmpenum.cpp (1109):

1572 BEREMOTE 2800 5/4/2015 7:01:55 PM 7828 [dsss] | Microsoft DPM agent not authorized. Microsoft DPM devices will be filtered out.

1571 BEREMOTE 2800 5/4/2015 7:01:55 PM 7828 [dsss] + dsndmpenum.cpp (1057):

1570 BEREMOTE 2800 5/4/2015 7:01:55 PM 7828 [dsss] | GRFS NW Oracle agent not authorized. GRFS NW Oracle devices will be filtered out.

1569 BEREMOTE 2800 5/4/2015 7:01:55 PM 7828 [dsss] + dsndmpenum.cpp (1046):

1568 BEREMOTE 2800 5/4/2015 7:01:55 PM 7828 [dsss] | Calling begin enumeration

1567 BEREMOTE 2800 5/4/2015 7:01:55 PM 7828 [dsss] + openndmpenum.cpp (528):

1566 BEREMOTE 2800 5/4/2015 7:01:55 PM 7828 [dsss] | Using 'new' NDMP open

1565 BEREMOTE 2800 5/4/2015 7:01:55 PM 7828 [dsss] + rpcdssession.cpp (570):

1564 BEREMOTE 2800 5/4/2015 7:01:55 PM 7828 [dsss] | .

1563 BEREMOTE 2800 5/4/2015 7:01:55 PM 7828 [dsss] | password is present

1562 BEREMOTE 2800 5/4/2015 7:01:55 PM 7828 [dsss] | username = 'root';

1561 BEREMOTE 2800 5/4/2015 7:01:55 PM 7828 [dsss] | path = '';

1560 BEREMOTE 2800 5/4/2015 7:01:55 PM 7828 [dsss] | osId = 49;

1559 BEREMOTE 2800 5/4/2015 7:01:55 PM 7828 [dsss] | deviceType = 23;

1558 BEREMOTE 2800 5/4/2015 7:01:55 PM 7828 [dsss] | device = '\\client20-vm-01\[ROOT]';

1557 BEREMOTE 2800 5/4/2015 7:01:55 PM 7828 [dsss] | RPCDsSession:Smiley SurprisedpenEnum being called for:

1556 BEREMOTE 2800 5/4/2015 7:01:55 PM 7828 [dsss] + rpcdssession.cpp (414):

1555 BESERVER 3008 5/4/2015 7:01:55 PM 5736 -1 Client 'BE2014' Disconnected:0x29aa1360

1554 BESERVER 3008 5/4/2015 7:01:55 PM 5736 01 Server Configuration: Client removed: 23

1553 BESERVER 3008 5/4/2015 7:01:55 PM 5736 -1 Client 'BE2014' connected('','BE2014\backupexec'): 0x29aa1360

1552 BESERVER 3008 5/4/2015 7:01:55 PM 5736 01 Server Configuration: Client added: 24

1551 BESERVER 3008 5/4/2015 7:01:55 PM 5736 -1 Client requested key (1430780668).

1550 BEREMOTE 2800 5/4/2015 7:01:55 PM 7828 [dsss\rpc] - RPCDsSession::GetLoginCredentials: Connecting to BEM API as user: BE2014\backupexec

1549 BEREMOTE 2800 5/4/2015 7:01:55 PM 7828 [dsss] | DS_OpenEnum2

1548 BEREMOTE 2800 5/4/2015 7:01:55 PM 7828 [dsss] + rpcdsserver.cpp (320):

1547 BENETNS 3404 5/4/2015 7:01:55 PM 2308 - NRDS API - client disconnected.

1546 BENETNS 3404 5/4/2015 7:01:55 PM 2308 - NRDS API - client connected.

1545 BEREMOTE 2800 5/4/2015 7:01:55 PM 7828 [fsys\ntfs] - Not valid device name : \\client20-vm-01\[ROOT]

1544 BEREMOTE 2800 5/4/2015 7:01:55 PM 7828 [fsys\ev] - EVM_ResolveDeviceName: Function Exit

1543 BEREMOTE 2800 5/4/2015 7:01:55 PM 7828 [fsys\ev] - EVM_ResolveDeviceName: Invalid device name (\\client20-vm-01\[ROOT]). Parsing Failed.

1542 BEREMOTE 2800 5/4/2015 7:01:55 PM 7828 [beutil] - ApplyRegExp(): Invalid input (\\client20-vm-01\[ROOT]). Parsing Failed.

1541 BEREMOTE 2800 5/4/2015 7:01:55 PM 7828 [fsys\ev] - EVM_ResolveDeviceName: Function Enter

1540 BEREMOTE 2800 5/4/2015 7:01:55 PM 7828 [beutil] - Input Error (e000fe23) for Type: (43)

1539 BEREMOTE 2800 5/4/2015 7:01:55 PM 7828 [beutil] - GoodEvName(): Invalid EV device (\\client20-vm-01\[ROOT]).

1538 BEREMOTE 2800 5/4/2015 7:01:55 PM 7828 [beutil] - ApplyRegExp(): Invalid input (\\client20-vm-01\[ROOT]). Parsing Failed.

1537 BEREMOTE 2800 5/4/2015 7:01:55 PM 7828 [beutil] - GoodEvName(): Invalid EV device (\\client20-vm-01\[ROOT]).

1536 BEREMOTE 2800 5/4/2015 7:01:55 PM 7828 [beutil] - ApplyRegExp(): Invalid input (\\client20-vm-01\[ROOT]). Parsing Failed.

1535 BEREMOTE 2800 5/4/2015 7:01:55 PM 7828 [fsys\adc] - ADC_ResolveDeviceName: pid = 2800, checking \\client20-vm-01\[ROOT]

1534 BEREMOTE 2800 5/4/2015 7:01:55 PM 7828 [fsys\sql2] - NOT SQL Device Name: \\client20-vm-01\[ROOT]

1533 BEREMOTE 2800 5/4/2015 7:01:55 PM 7828 [fsys\sql2] - SQL_ResolveDeviceName - Not AG Job

1532 BEREMOTE 2800 5/4/2015 7:01:55 PM 7828 [fsys\notes2] - Notes Agent:CLNFileSystem::ResolveDeviceName

1531 BEREMOTE 2800 5/4/2015 7:01:55 PM 7828 [fsys\mb2] - MB2-Resolve returned 1

1530 BEREMOTE 2800 5/4/2015 7:01:55 PM 7828 [fsys\shared] - FS_ResolveDevName: [\\client20-vm-01\[ROOT]]

1529 BESERVER 3008 5/4/2015 7:01:53 PM 1192 12 BE2014 (BE2014 ) (0300/0900) ONLINE Drift:0(0), 0.

1528 BESERVER 3008 5/4/2015 7:01:53 PM 1192 12 Backup server status:

1527 BESERVER 3008 5/4/2015 7:01:53 PM 1192 12 ForcedDisplay

1526 BACKUPEXEC 6028 5/4/2015 7:01:54 PM 0 BackupDefinitionViewModel.Clone();

1525 BEREMOTE 2800 5/4/2015 7:01:50 PM 7828 [dsss] | DS enum handle: 000000000A0DB3D0(00000000003D8C80) closed under parent session 000000000A7DF190.

1524 BEREMOTE 2800 5/4/2015 7:01:50 PM 7828 [dsss] + dsserver.cpp (319):

1523 BEREMOTE 2800 5/4/2015 7:01:50 PM 7828 [dsss] | DS_CloseEnum

1522 BEREMOTE 2800 5/4/2015 7:01:50 PM 7828 [dsss] + dsserver.cpp (803):

1521 BEREMOTE 2800 5/4/2015 7:01:50 PM 7828 [dsss] | Not enough information to do pull advertisement

1520 BEREMOTE 2800 5/4/2015 7:01:50 PM 7828 [dsss] + dsndmpenum.cpp (579):

1519 BEREMOTE 2800 5/4/2015 7:01:50 PM 7828 [dsss\srv] - DsNDMPEnumerator::xmlToStruct - coping next XML:

<Obj>

<Nm>\\client20-vm-01\[ROOT]</Nm>

<NmSp>0</NmSp>

<DispSz>0</DispSz>

<OsId>49</OsId>

<OsVer>0</OsVer>

<DelimNum>47</DelimNum>

<Delim>/</Delim>

<usrc>0</usrc>

<Type>23</Type>

<SubType>1</SubType>

<Attrb1>0</Attrb1>

<Attrb2>0</Attrb2>

<Flgs>2129987</Flgs>

<Status>0</Status>

<ExtProps>

<simpleName type="string" count="1">[ROOT]</simpleName>

<browseDevicePath type="rec" count="2">

<simpleName type="string" count="1">client20-vm-01</simpleName>

<deviceFullName type="string" count="1">\\client20-vm-01</deviceFullName>

<attributes type="uint" count="1">0</attributes>

<flags type="uint" count="1">2129923</flags>

<osId type="uint32" count="1">49</osId>

<osVer type="uint32" count="1">0</osVer>

<type type="uint32" count="1">23</type>

<subType type="uint32" count="1">1</subType>

<ExtProps type="rec" count="1"/>

</browseDevicePath>

<browseDevicePath>

<simpleName type="string" count="1">[ROOT]</simpleName>

<deviceFullName type="string" count="1">\\client20-vm-01\[ROOT]</deviceFullName>

<attributes type="uint" count="1">0</attributes>

<flags type="uint" count="1">2129987</flags>

<osId type="uint32" count="1">49</osId>

<osVer type="uint32" count="1">0</osVer>

<type type="uint32" count="1">23</type>

<subType type="uint32" count="1">1</subType>

<ExtProps type="rec" count="1"/>

</browseDevicePath>

</ExtProps>

</Obj>

1518 BEREMOTE 2800 5/4/2015 7:01:50 PM 7828 [dsss] | DS enum handle: 000000000A0DB3D0(00000000003D8C80) opened under parent session 000000000A7DF190.

1517 BEREMOTE 2800 5/4/2015 7:01:50 PM 7828 [dsss] + dsserver.cpp (271):

1516 BEREMOTE 2800 5/4/2015 7:01:50 PM 7828 [dsss] | NDMP open enumeration returning: 0x0

1515 BEREMOTE 2800 5/4/2015 7:01:50 PM 7828 [dsss] + rpcdssession.cpp (747):

1514 BEREMOTE 2800 5/4/2015 7:01:50 PM 7828 [dsss] | Agent is RALUS

1513 BEREMOTE 2800 5/4/2015 7:01:50 PM 7828 [dsss] + rpcdssession.cpp (720):

1512 BEREMOTE 2800 5/4/2015 7:01:50 PM 7828 [dsss] | Checking for pre-Columbus agents

1511 BEREMOTE 2800 5/4/2015 7:01:50 PM 7828 [dsss] + rpcdssession.cpp (647):

1510 BEREMOTE 2800 5/4/2015 7:01:50 PM 7828 [dsss] | 'new' NDMP open succeeded

1509 BEREMOTE 2800 5/4/2015 7:01:50 PM 7828 [dsss] + rpcdssession.cpp (639):

1508 BEREMOTE 2800 5/4/2015 7:01:50 PM 7828 [dsss] | Begin enumeration returned: 0x0

1507 BEREMOTE 2800 5/4/2015 7:01:50 PM 7828 [dsss] + openndmpenum.cpp (530):

1506 BEREMOTE 2800 5/4/2015 7:01:50 PM 7828 [dsss] | Not enough information to do pull advertisement

1505 BEREMOTE 2800 5/4/2015 7:01:50 PM 7828 [dsss] + dsndmpenum.cpp (579):

1504 BEREMOTE 2800 5/4/2015 7:01:50 PM 7828 [dsss\srv] - DsNDMPEnumerator::xmlToStruct - coping next XML:

<Obj>

<Nm>\\client20-vm-01</Nm>

<NmSp>0</NmSp>

<DispSz>0</DispSz>

<OsId>49</OsId>

<OsVer>0</OsVer>

<DelimNum>47</DelimNum>

<Delim>/</Delim>

<usrc>0</usrc>

<Type>23</Type>

<SubType>1</SubType>

<Attrb1>0</Attrb1>

<Attrb2>0</Attrb2>

<Flgs>2129923</Flgs>

<Status>0</Status>

<ExtProps>

<CurrentUser>

<IsSDRAuthorized>False</IsSDRAuthorized>

</CurrentUser>

</ExtProps>

</Obj>

1503 BEREMOTE 2800 5/4/2015 7:01:50 PM 7828 [dsss] | Found root object

1502 BEREMOTE 2800 5/4/2015 7:01:50 PM 7828 [dsss] + dsndmpenum.cpp (1289):

1501 BEREMOTE 2800 5/4/2015 7:01:50 PM 7828 [dsss] | Looking for root object

1500 BEREMOTE 2800 5/4/2015 7:01:50 PM 7828 [dsss] + dsndmpenum.cpp (1282):

1499 BEREMOTE 2800 5/4/2015 7:01:50 PM 7828 [dsss] | Oracle VXBSA RMAN Linux agent not authorized. Oracle VXBSA RMAN Linux devices will be filtered out.

1498 BEREMOTE 2800 5/4/2015 7:01:50 PM 7828 [dsss] + dsndmpenum.cpp (1109):

1497 BEREMOTE 2800 5/4/2015 7:01:50 PM 7828 [dsss] | Microsoft DPM agent not authorized. Microsoft DPM devices will be filtered out.

1496 BEREMOTE 2800 5/4/2015 7:01:50 PM 7828 [dsss] + dsndmpenum.cpp (1057):

1495 BEREMOTE 2800 5/4/2015 7:01:50 PM 7828 [dsss] | GRFS NW Oracle agent not authorized. GRFS NW Oracle devices will be filtered out.

1494 BEREMOTE 2800 5/4/2015 7:01:50 PM 7828 [dsss] + dsndmpenum.cpp (1046):

1493 BEREMOTE 2800 5/4/2015 7:01:50 PM 7828 [dsss] | Calling begin enumeration

1492 BEREMOTE 2800 5/4/2015 7:01:50 PM 7828 [dsss] + openndmpenum.cpp (528):

1491 BEREMOTE 2800 5/4/2015 7:01:50 PM 7828 [dsss] | Using 'new' NDMP open

1490 BEREMOTE 2800 5/4/2015 7:01:50 PM 7828 [dsss] + rpcdssession.cpp (570):

1489 BEREMOTE 2800 5/4/2015 7:01:50 PM 7828 [dsss] | .

1488 BEREMOTE 2800 5/4/2015 7:01:50 PM 7828 [dsss] | password is present

1487 BEREMOTE 2800 5/4/2015 7:01:50 PM 7828 [dsss] | username = 'root';

1486 BEREMOTE 2800 5/4/2015 7:01:50 PM 7828 [dsss] | path = '';

1485 BEREMOTE 2800 5/4/2015 7:01:50 PM 7828 [dsss] | osId = 14;

1484 BEREMOTE 2800 5/4/2015 7:01:50 PM 7828 [dsss] | deviceType = 23;

1483 BEREMOTE 2800 5/4/2015 7:01:50 PM 7828 [dsss] | device = '\\client20-vm-01';

1482 BEREMOTE 2800 5/4/2015 7:01:50 PM 7828 [dsss] | RPCDsSession:Smiley SurprisedpenEnum being called for:

1481 BEREMOTE 2800 5/4/2015 7:01:50 PM 7828 [dsss] + rpcdssession.cpp (414):

1480 BESERVER 3008 5/4/2015 7:01:50 PM 6424 -1 Client 'BE2014' Disconnected:0x92668c0

1479 BESERVER 3008 5/4/2015 7:01:50 PM 6424 01 Server Configuration: Client removed: 23

1478 BESERVER 3008 5/4/2015 7:01:50 PM 6424 -1 Client 'BE2014' connected('','BE2014\backupexec'): 0x92668c0

1477 BESERVER 3008 5/4/2015 7:01:50 PM 6424 01 Server Configuration: Client added: 24

1476 BESERVER 3008 5/4/2015 7:01:50 PM 6424 -1 Client requested key (1430780663).

1475 BEREMOTE 2800 5/4/2015 7:01:50 PM 7828 [dsss\rpc] - RPCDsSession::GetLoginCredentials: Connecting to BEM API as user: BE2014\backupexec

1474 BEREMOTE 2800 5/4/2015 7:01:50 PM 7828 [dsss] | DS_OpenEnum2

1473 BEREMOTE 2800 5/4/2015 7:01:50 PM 7828 [dsss] + rpcdsserver.cpp (320):

1472 BEREMOTE 2800 5/4/2015 7:01:50 PM 7828 [fsys\ntfs] - Not valid device name : \\client20-vm-01

1471 BEREMOTE 2800 5/4/2015 7:01:50 PM 7828 [fsys\ev] - EVM_ResolveDeviceName: Function Exit

1470 BEREMOTE 2800 5/4/2015 7:01:50 PM 7828 [fsys\ev] - EVM_ResolveDeviceName: Invalid device name (\\client20-vm-01). Parsing Failed.

1469 BEREMOTE 2800 5/4/2015 7:01:50 PM 7828 [beutil] - ApplyRegExp(): Invalid input (\\client20-vm-01). Parsing Failed.

1468 BEREMOTE 2800 5/4/2015 7:01:50 PM 7828 [fsys\ev] - EVM_ResolveDeviceName: Function Enter

1467 BEREMOTE 2800 5/4/2015 7:01:50 PM 7828 [beutil] - Input Error (e000fe23) for Type: (43)

1466 BEREMOTE 2800 5/4/2015 7:01:50 PM 7828 [beutil] - GoodEvName(): Invalid EV device (\\client20-vm-01).

1465 BEREMOTE 2800 5/4/2015 7:01:50 PM 7828 [beutil] - ApplyRegExp(): Invalid input (\\client20-vm-01). Parsing Failed.

1464 BEREMOTE 2800 5/4/2015 7:01:50 PM 7828 [beutil] - GoodEvName(): Invalid EV device (\\client20-vm-01).

1463 BEREMOTE 2800 5/4/2015 7:01:50 PM 7828 [beutil] - ApplyRegExp(): Invalid input (\\client20-vm-01). Parsing Failed.

1456 BEREMOTE 2800 5/4/2015 7:01:50 PM 7828 [dsss] | DS enum handle: 000000000A0DB3D0(00000000003D8C80) closed under parent session 000000000A7DF190.

1457 BEREMOTE 2800 5/4/2015 7:01:50 PM 7828 [fsys\shared] - FS_ResolveDevName: [\\client20-vm-01]

1458 BEREMOTE 2800 5/4/2015 7:01:50 PM 7828 [fsys\mb2] - MB2-Resolve returned 1

1459 BEREMOTE 2800 5/4/2015 7:01:50 PM 7828 [fsys\notes2] - Notes Agent:CLNFileSystem::ResolveDeviceName

1460 BEREMOTE 2800 5/4/2015 7:01:50 PM 7828 [fsys\sql2] - SQL_ResolveDeviceName - Not AG Job

1461 BEREMOTE 2800 5/4/2015 7:01:50 PM 7828 [fsys\sql2] - NOT SQL Device Name: \\client20-vm-01

1462 BEREMOTE 2800 5/4/2015 7:01:50 PM 7828 [fsys\adc] - ADC_ResolveDeviceName: pid = 2800, checking \\client20-vm-01

1451 BEREMOTE 2800 5/4/2015 7:01:50 PM 7828 [dsss] + dsserver.cpp (271):

1452 BEREMOTE 2800 5/4/2015 7:01:50 PM 7828 [dsss] | DS enum handle: 000000000A0DB3D0(00000000003D8C80) opened under parent session 000000000A7DF190.

1453 BEREMOTE 2800 5/4/2015 7:01:50 PM 7828 [dsss] + dsserver.cpp (803):

1454 BEREMOTE 2800 5/4/2015 7:01:50 PM 7828 [dsss] | DS_CloseEnum

1455 BEREMOTE 2800 5/4/2015 7:01:50 PM 7828 [dsss] + dsserver.cpp (319):

This seems to be an

This seems to be an incomplete debug. Would you attach the complete log from the BE media server ? Thanks.

SGMon log for

SGMon log for \\\\BE2014 

***** Local Offset =04:00 *****

**************************************************************************

PVLSVR: [05/06/15 16:09:33] [5160] StorAr: Local disk {64839E1E-E64B-49CD-B43A-1E0DBDB05072} is unconfigurable because we don't have its OS device path or because it is smaller than 1 billion bytes

PVLSVR: [05/06/15 16:09:33] [5160] [StorageManager:Smiley TonguerocessEvent()]

Storage Event: EventArrayModified

Array : PhysicalDrive0

Session ID : 67 C8 FF AE 52 BE 67 4D B2 35 83 3B 8B 62 0B 57

Generation # : 9970

Identification: 1000\samsung_ssd_840_series__________________dxt06b0q#5&2a9eb91c&0&0.0.0

# Phys Disks : 1

# Virt Disks : 2

Flags : AFlagSystemDisk AFlagLocalDisk

Status: AStatusOk

Health: AHealthOK

PVLSVR: [05/06/15 16:09:33] [5160] [StorageManager:Smiley TonguerocessEvent()]

Storage Event: EventPhysicalDiskModified

Physical Disk: Samsung SSD 840 Series ATA Device

Session ID : 67 C8 FF AE 52 BE 67 4D B2 35 83 3B 8B 62 0B 57 00

Generation # : 0

Location : Bus 0, Slot 0

Total Size : 250059350016

Largest Free Space: 1016320

Type : PTypeUnknown

Flags : PFlagNone

Status: PStatusOk

Health: PHealthOK

SubStatus: PSStatusNone

SubHealth: PSHealthNone

PVLSVR: [05/06/15 16:09:33] [5160] [StorageManager:Smiley TonguerocessEvent()]

Storage Event: EventVirtualDiskModified

Virtual/Local Disk : HarddiskVolume4

Session ID : 29 38 00 8A D2 54 FE 46 93 A4 A7 79 95 C8 24 0F

Unique ID : F5 48 9F 35 1B 1A E4 11 8A 15 80 6E 6F 6E 69 63 31 00 30 00 30 00 30 00

Generation # : 9970

Identification: 1000\{359f48f5-1a1b-11e4-8a15-806e6f6e6963}

# Phys Disks : 0

Device Path : \\?\Volume{359f48f5-1a1b-11e4-8a15-806e6f6e6963}

Size : 249952206848

Flags : VFlagConfigured VFlagSystemDisk VFlagLocalDisk

Status: VStatusOk

Health: VHealthOK

SubHealth: VSHealthNone

Block Size: 512

PVLSVR: [05/06/15 16:09:33] [5160] [StorageManager:Smiley TonguerocessEvent()]

Storage Event: EventPhysicalDiskModified

Physical Disk: Samsung SSD 840 Series ATA Device

Session ID : 67 C8 FF AE 52 BE 67 4D B2 35 83 3B 8B 62 0B 57 00

Generation # : 0

Location : Bus 0, Slot 0

Total Size : 250059350016

Largest Free Space: 1016320

Type : PTypeUnknown

Flags : PFlagNone

Status: PStatusOk

Health: PHealthOK

SubStatus: PSStatusNone

SubHealth: PSHealthNone

PVLSVR: [05/06/15 16:09:33] [5160] [StorageManager:Smiley TonguerocessEvent()]

Storage Event: EventArrayModified

Array : PhysicalDrive1

Session ID : 61 F5 29 BE EE A3 84 4C B8 A2 B3 B4 9D 2D B9 99

Generation # : 9970

Identification: 1000\&lsi&megaraid_8888elp#5&21795e0&0&010000

# Phys Disks : 1

# Virt Disks : 1

Flags : AFlagLocalDisk

Status: AStatusOk

Health: AHealthOK

BECAT: [05/06/15 16:09:33] [3592] [5] [CatBEImageVSNListener:Smiley SurprisednVSN::2444] VSNType(1087) verbHint(102) flagHint(0) listenDeviceVSN(false)

PVLSVR: [05/06/15 16:09:33] [5160] [StorageManager:Smiley TonguerocessEvent()]

Storage Event: EventPhysicalDiskModified

Physical Disk: LSI MegaRAID 8888ELP SCSI Disk Device

Session ID : 61 F5 29 BE EE A3 84 4C B8 A2 B3 B4 9D 2D B9 99 00

Generation # : 0

Location : Bus 0, Slot 0

Total Size : 11993926860800

Largest Free Space: 1031680

Type : PTypeUnknown

Flags : PFlagNone

Status: PStatusOk

Health: PHealthOK

SubStatus: PSStatusNone

SubHealth: PSHealthNone

PVLSVR: [05/06/15 16:09:33] [5160] [StorageManager:Smiley TonguerocessEvent()]

Storage Event: EventVirtualDiskModified

Virtual/Local Disk : HarddiskVolume2

Session ID : DF 3A 3D FC 34 27 0C 4A 8A BD F9 80 77 21 96 5F

Unique ID : B7 50 92 C5 B9 11 12 4E 97 D3 96 C3 BB AE F3 F7 31 00 30 00 30 00 30 00

Generation # : 9970

Identification: 1000\{c59250b7-11b9-4e12-97d3-96c3bbaef3f7}

# Phys Disks : 0

Device Path : \\?\Volume{c59250b7-11b9-4e12-97d3-96c3bbaef3f7}

Size : 11993790545920

Flags : VFlagConfigured VFlagLocalDisk

Status: VStatusOk

Health: VHealthOK

SubHealth: VSHealthNone

Block Size: 512

PVLSVR: [05/06/15 16:09:33] [5160] [StorageManager:Smiley TonguerocessEvent()]

Storage Event: EventPhysicalDiskModified

Physical Disk: LSI MegaRAID 8888ELP SCSI Disk Device

Session ID : 61 F5 29 BE EE A3 84 4C B8 A2 B3 B4 9D 2D B9 99 00

Generation # : 0

Location : Bus 0, Slot 0

Total Size : 11993926860800

Largest Free Space: 1031680

Type : PTypeUnknown

Flags : PFlagNone

Status: PStatusOk

Health: PHealthOK

SubStatus: PSStatusNone

SubHealth: PSHealthNone

BESERVER: [05/06/15 16:09:35] [6664] -1 SecurityBO: Successfully setup RAWS certs.

BACKUPEXEC: [05/06/15 16:09:35] [0001] [Info] MainWindow is active = true

MANAGEMENT: [05/06/15 16:09:41] [0000] TASK: Creating task 'AsynchronousMethodTask' at '[] '

MANAGEMENT: [05/06/15 16:09:41] [0000] Asynchronous task 01cc36db-3af3-4af6-befe-da054e19252a starting 'QueryMetaDataAsyncWorker'

BECAT: [05/06/15 16:09:41] [1220] [3520][5] [SQLQueryConnectionMgr::RegisterConnection::1207] odbcConn (000000001ECD7810) - found in map

BECAT: [05/06/15 16:09:41] [1220] [3520][5] [SQLQuery:Smiley Tonguerepare] szSqlStr : ({ call BackupResourceBrowsing_View() }) , cbSqlStr : (-3)

BECAT: [05/06/15 16:09:41] [1220] [3520][5] [SqlQueryCLI::QueryCriteria::BindColumns::685] BindColumns : maxRowCount = 500, RowSize = 42136

MANAGEMENT: [05/06/15 16:09:41] [0038] 05/06 16:09:41.431[MetaData ] QueryMetaDataStreamAsync : clientId(00000000-0000-0000-0000-000000000000) asyncId(01cc36db-3af3-4af6-befe-da054e19252a)

MANAGEMENT: [05/06/15 16:09:41] [0038] 05/06 16:09:41.432[MetaData ] QueryMetaData : 516782096

MANAGEMENT: [05/06/15 16:09:41] [0038] 05/06 16:09:41.432[MetaData ] QueryMetaData starts: MDQ_BackupResourceBrowsing_View

MANAGEMENT: [05/06/15 16:09:41] [0038] 05/06 16:09:41.432[MetaData ] MetaDataQuery ResourceContainerObject is passed, SKIP query database

BECAT: [05/06/15 16:09:41] [1220] [3520][3] [SQLMetaCatalog::CreateSet::997] ### Procedure:BackupResourceBrowsing_View ### Type:VIEW ### class BackupResourceBrowsing ###

BECAT: [05/06/15 16:09:41] [1220] [3520][3] [SQLQuery::Execute::586] Input Parameters for "BackupResourceBrowsing_View" : [062:ConnectionLogon]({10011001-1001-1001-0101-010101010101}),[172:QueryMode](5),[173Smiley Very HappyeviceName](\\client20-vm-01\[ROOT]) ,[188Smiley Very HappysType](23),[038Smiley SurprisedsId](49),[063Smiley FrustratederverLogon]({C03218F8-2E89-4B1F-8925-DD4EF4B78506})

BECAT: [05/06/15 16:09:41] [1220] [3520][3] [FormatPluginManager::createQuery::62] ... class DynamicQueryPlugin::createQuery()

BECAT: [05/06/15 16:09:41] [1220] [3520][5] [DynamicQuery:Smiley SurprisedpenDSConnection::1897] guiConnection : 1ecd7810I64x

BECAT: [05/06/15 16:09:41] [1220] [3520][5] [SQLQueryConnectionMgr::GetLinkedConnection::1172] odbcConn (000000001ECD7810) - server(BE2014 Connection Type: 2)

BECAT: [05/06/15 16:09:41] [1220] [3520][5] [DynamicQuery:Smiley SurprisedpenDSConnection::1947] m_dsConnection : 517459552

BECAT: [05/06/15 16:09:41] [1220] [3520][3] [DynamicQuery::Reset::971] queryMode:CAT_QUERY_MODE_BACKUP_BROWSE, dynamicQueryTypeSmiley Very HappyYNAMIC_QUERY_NORMAL_FSYS, backupTimeUTC:0, m_isSearchMode:0

BECAT: [05/06/15 16:09:41] [1220] [3520][5] [DynamicQuery:Smiley Very HappyoBackupBrowsing::3096] m_deviceName: \\client20-vm-01\[ROOT], DsType: 23, osID: 49, path and name: \\client20-vm-01\[ROOT], path:

BEREMOTE: [05/06/15 16:09:41] [7716] [fsys\shared] - FS_ResolveDevName: [\\client20-vm-01\[ROOT]]

BEREMOTE: [05/06/15 16:09:41] [7716] [fsys\mb2] - MB2-Resolve returned 1

BEREMOTE: [05/06/15 16:09:41] [7716] [fsys\notes2] - Notes Agent:CLNFileSystem::ResolveDeviceName

BEREMOTE: [05/06/15 16:09:41] [7716] [fsys\sql2] - SQL_ResolveDeviceName - Not AG Job

BEREMOTE: [05/06/15 16:09:41] [7716] [fsys\sql2] - NOT SQL Device Name: \\client20-vm-01\[ROOT]

BEREMOTE: [05/06/15 16:09:41] [7716] [fsys\adc] - ADC_ResolveDeviceName: pid = 2800, checking \\client20-vm-01\[ROOT]

BEREMOTE: [05/06/15 16:09:41] [7716] [beutil] - ApplyRegExp(): Invalid input (\\client20-vm-01\[ROOT]). Parsing Failed.

BEREMOTE: [05/06/15 16:09:41] [7716] [beutil] - GoodEvName(): Invalid EV device (\\client20-vm-01\[ROOT]).

BEREMOTE: [05/06/15 16:09:41] [7716] [beutil] - ApplyRegExp(): Invalid input (\\client20-vm-01\[ROOT]). Parsing Failed.

BEREMOTE: [05/06/15 16:09:41] [7716] [beutil] - GoodEvName(): Invalid EV device (\\client20-vm-01\[ROOT]).

BEREMOTE: [05/06/15 16:09:41] [7716] [beutil] - Input Error (e000fe23) for Type: (43)

BEREMOTE: [05/06/15 16:09:41] [7716] [fsys\ev] - EVM_ResolveDeviceName: Function Enter

BEREMOTE: [05/06/15 16:09:41] [7716] [beutil] - ApplyRegExp(): Invalid input (\\client20-vm-01\[ROOT]). Parsing Failed.

BEREMOTE: [05/06/15 16:09:41] [7716] [fsys\ev] - EVM_ResolveDeviceName: Invalid device name (\\client20-vm-01\[ROOT]). Parsing Failed.

BEREMOTE: [05/06/15 16:09:41] [7716] [fsys\ev] - EVM_ResolveDeviceName: Function Exit

BEREMOTE: [05/06/15 16:09:41] [7716] [fsys\ntfs] - Not valid device name : \\client20-vm-01\[ROOT]

BENETNS: [05/06/15 16:09:41] [7140] - NRDS API - client connected.

BENETNS: [05/06/15 16:09:41] [7140] - NRDS API - client disconnected.

BEREMOTE: [05/06/15 16:09:41] [7716] [dsss] + rpcdsserver.cpp (320):

BEREMOTE: [05/06/15 16:09:41] [7716] [dsss] | DS_OpenEnum2

BEREMOTE: [05/06/15 16:09:41] [7716] [dsss\rpc] - RPCDsSession::GetLoginCredentials: Connecting to BEM API as user: BE2014\backupexec

BESERVER: [05/06/15 16:09:41] [7944] -1 Client requested key (1430943136).

BESERVER: [05/06/15 16:09:41] [7944] "Cluster" key is not present in the registry

BESERVER: [05/06/15 16:09:41] [7944] Did not detect Microsoft cluster ()

BESERVER: [05/06/15 16:09:41] [7944] VCS cluster keys do not appear to be present in the registry

BESERVER: [05/06/15 16:09:41] [7944] Did not detect VCS cluster ()

BESERVER: [05/06/15 16:09:41] [7944] 01 Server Configuration: Client added: 24

BESERVER: [05/06/15 16:09:41] [7944] -1 Client 'BE2014' connected('','BE2014\backupexec'): 0x8f79550

BESERVER: [05/06/15 16:09:41] [7944] 01 Server Configuration: Client removed: 23

BESERVER: [05/06/15 16:09:41] [7944] -1 Client 'BE2014' Disconnected:0x8f79550

BEREMOTE: [05/06/15 16:09:41] [7716] [dsss] + rpcdssession.cpp (414):

BEREMOTE: [05/06/15 16:09:41] [7716] [dsss] | RPCDsSession:Smiley SurprisedpenEnum being called for:

BEREMOTE: [05/06/15 16:09:41] [7716] [dsss] | device = '\\client20-vm-01\[ROOT]';

BEREMOTE: [05/06/15 16:09:41] [7716] [dsss] | deviceType = 23;

BEREMOTE: [05/06/15 16:09:41] [7716] [dsss] | osId = 49;

BEREMOTE: [05/06/15 16:09:41] [7716] [dsss] | path = '';

BEREMOTE: [05/06/15 16:09:41] [7716] [dsss] | username = 'root';

BEREMOTE: [05/06/15 16:09:41] [7716] [dsss] | password is present

BEREMOTE: [05/06/15 16:09:41] [7716] [dsss] | .

BEREMOTE: [05/06/15 16:09:41] [7716] [dsss] + rpcdssession.cpp (570):

BEREMOTE: [05/06/15 16:09:41] [7716] [dsss] | Using 'new' NDMP open

BEREMOTE: [05/06/15 16:09:41] [7716] [dsss] + openndmpenum.cpp (528):

BEREMOTE: [05/06/15 16:09:41] [7716] [dsss] | Calling begin enumeration

BEREMOTE: [05/06/15 16:09:41] [7716] [dsss] + dsndmpenum.cpp (1046):

BEREMOTE: [05/06/15 16:09:41] [7716] [dsss] | GRFS NW Oracle agent not authorized. GRFS NW Oracle devices will be filtered out.

BEREMOTE: [05/06/15 16:09:41] [7716] [dsss] + dsndmpenum.cpp (1057):

BEREMOTE: [05/06/15 16:09:41] [7716] [dsss] | Microsoft DPM agent not authorized. Microsoft DPM devices will be filtered out.

BEREMOTE: [05/06/15 16:09:41] [7716] [dsss] + dsndmpenum.cpp (1109):

BEREMOTE: [05/06/15 16:09:41] [7716] [dsss] | Oracle VXBSA RMAN Linux agent not authorized. Oracle VXBSA RMAN Linux devices will be filtered out.

BEREMOTE: [05/06/15 16:09:41] [7716] [ndmp\ndmpcomm] - ERROR: e00084af Error: unknown error

BEREMOTE: [05/06/15 16:09:41] [7716] [dsss] + openndmpenum.cpp (530):

BEREMOTE: [05/06/15 16:09:41] [7716] [dsss] | Begin enumeration returned: 0xe00084af

BEREMOTE: [05/06/15 16:09:41] [7716] [dsss] + openndmpenum.cpp (542):

BEREMOTE: [05/06/15 16:09:41] [7716] [dsss] | ERROR: Begin failed!

BEREMOTE: [05/06/15 16:09:41] [7716] [dsss] + rpcdssession.cpp (747):

BEREMOTE: [05/06/15 16:09:41] [7716] [dsss] | NDMP open enumeration returning: 0xe00084af

BECAT: [05/06/15 16:09:41] [1220] [3520][3] [DynamicQuery:Smiley Very HappyoBackupBrowsing::3114] error in new DSEnumerator() : -536836945

BECAT: [05/06/15 16:09:41] [1220] [3520][1] [CommonFHQuery::Execute::827] error(-20).

BECAT: [05/06/15 16:09:41] [1220] [3520][5] [BackupResourceBrowsing::Reset::3962] Total objects found: 0

BECAT: [05/06/15 16:09:41] [1220] [3520][5] [SQLQuery::Execute::618] m_sqlqueryTTL(0)

BECAT: [05/06/15 16:09:41] [1220] [3520][5] [SQLQuery::Execute::691] return -1

BECAT: [05/06/15 16:09:41] [1220] [3520][4] [SQLQuery::~SQLQuery::101] SQLQuery (BackupResourceBrowsing_View) Time Spend = 0 ms - ReturnedCount (0)

MANAGEMENT: [05/06/15 16:09:41] [0000] WARNING: Resource string '' was not found for language id 'en'

MANAGEMENT: [05/06/15 16:09:41] [0000] WARNING: Resource string '' was not found for language id 'fr'

MANAGEMENT: [05/06/15 16:09:41] [0000] WARNING: Resource string '' was not found for language id 'es'

MANAGEMENT: [05/06/15 16:09:41] [0000] WARNING: Resource string '' was not found for language id 'jp'

MANAGEMENT: [05/06/15 16:09:41] [0000] WARNING: Resource string '' was not found for language id 'de'

MANAGEMENT: [05/06/15 16:09:41] [0000] WARNING: Resource string '' was not found for language id 'it'

MANAGEMENT: [05/06/15 16:09:41] [0000] WARNING: Resource string '' was not found for language id 'ko'

MANAGEMENT: [05/06/15 16:09:41] [0000] WARNING: Resource string '' was not found for language id 'ru'

MANAGEMENT: [05/06/15 16:09:41] [0000] WARNING: Resource string '' was not found for language id 'ch'

MANAGEMENT: [05/06/15 16:09:41] [0000] WARNING: Resource string '' was not found for language id 'zh'

MANAGEMENT: [05/06/15 16:09:41] [0000] WARNING: Resource string '' was not found for language id 'pt'

MANAGEMENT: [05/06/15 16:09:41] [0000] WARNING: Resource string '' was not found for language id 'en'

MANAGEMENT: [05/06/15 16:09:41] [0000] WARNING: Resource string '' was not found for language id 'fr'

MANAGEMENT: [05/06/15 16:09:41] [0000] WARNING: Resource string '' was not found for language id 'es'

MANAGEMENT: [05/06/15 16:09:41] [0000] WARNING: Resource string '' was not found for language id 'jp'

MANAGEMENT: [05/06/15 16:09:41] [0000] WARNING: Resource string '' was not found for language id 'de'

MANAGEMENT: [05/06/15 16:09:41] [0000] WARNING: Resource string '' was not found for language id 'it'

MANAGEMENT: [05/06/15 16:09:41] [0000] WARNING: Resource string '' was not found for language id 'ko'

MANAGEMENT: [05/06/15 16:09:41] [0000] WARNING: Resource string '' was not found for language id 'ru'

MANAGEMENT: [05/06/15 16:09:41] [0000] WARNING: Resource string '' was not found for language id 'ch'

MANAGEMENT: [05/06/15 16:09:41] [0000] WARNING: Resource string '' was not found for language id 'zh'

MANAGEMENT: [05/06/15 16:09:41] [0000] WARNING: Resource string '' was not found for language id 'pt'

MANAGEMENT: [05/06/15 16:09:41] [0000] ERROR: LocalizedException:

MANAGEMENT: [05/06/15 16:09:41] [0000] ERROR: Message:

MANAGEMENT: [05/06/15 16:09:41] [0000] ERROR: Reason:

MANAGEMENT: [05/06/15 16:09:41] [0000] ERROR: Stack: at BackupExec.Management.Components.MetaData.MetaDataManager.HandleErrorList(List`1 errorInfoList)

MANAGEMENT: [05/06/15 16:09:41] [0000] at BackupExec.Management.Components.MetaData.MetaDataManager.QueryMetaDataAsyncWorker(MetaDataQueryInfo metaDataQueryInfo)

MANAGEMENT: [05/06/15 16:09:41] [0000] Asynchronous task SendResultVsn :exception: BackupExec.Management.Objects.ManagementOperationFault,

MANAGEMENT: [05/06/15 16:09:41] [0000] Asynchronous task 01cc36db-3af3-4af6-befe-da054e19252a completing 'QueryMetaDataAsyncWorker'

MANAGEMENT: [05/06/15 16:09:41] [0000] TASK: Task AsynchronousMethodTask completed

MANAGEMENT: [05/06/15 16:09:41] [0000] TASK: CallContext.Dispose: 4512 Starting

MANAGEMENT: [05/06/15 16:09:41] [0000] TASK: CallContext.Dispose: 4512 Finished

MANAGEMENT: [05/06/15 16:09:41] [0000] TASK: TaskContext.Dispose: AsynchronousMethodTask, Status:RanToCompletion

MANAGEMENT: [05/06/15 16:09:41] [0038] 05/06 16:09:41.505[MetaData ] QueryMetaData - MDQ_BackupResourceBrowsing_View ends with error: 0xe00084af actionCode(DisplayWarning): The directory or file was not found, or could not be accessed.

MANAGEMENT: [05/06/15 16:09:41] [0038] 05/06 16:09:41.505[MetaData ] : rc=0

MANAGEMENT: [05/06/15 16:09:41] [0038] 05/06 16:09:41.505[MetaData ] QueryMetaData ends: MDQ_BackupResourceBrowsing_View rc=0 numrows=0

BACKUPEXEC: [05/06/15 16:09:46] [0001] [Info] MainWindow is active = false

You should post the log as an

You should post the log as an attachment to your comment, rather than cluttering up the discussion by pasting it as a comment.

And would recommend to log a

And would recommend to log a formal support case for an engineer to have a look @ your setup.